Post Reply hey guys, you billed me way early.
3070 cr points
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29 / F / azathoth
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Posted 8/28/16
not very happy here guy; I have to miss out on re:zero starting another life because the billing system that usually attempts a withdrawal from my credit card/Debit Card on 31st instead did so on the 25th, and did so on a cancelled card that was already swapped out for the newer card.

this is kind of a problem guys; I don't know how this billing cycle error happened, I am not sure I want to know, but its been a miserable day today and the one thing I looked forward to today will now not be there. Heck all of my shows now are gonna be infested with commercials.

None of this pleases me. Please fire Cronk, he pulled the wrong lever.
One Punch Mod
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Posted 8/28/16

Hime_Clem wrote:

not very happy here guy; I have to miss out on re:zero starting another life because the billing system that usually attempts a withdrawal from my credit card/Debit Card on 31st instead did so on the 25th, and did so on a cancelled card that was already swapped out for the newer card.

this is kind of a problem guys; I don't know how this billing cycle error happened, I am not sure I want to know, but its been a miserable day today and the one thing I looked forward to today will now not be there. Heck all of my shows now are gonna be infested with commercials.

None of this pleases me. Please fire Cronk, he pulled the wrong lever.


Crunchyroll "months" are 30 days long, and an annual subscription is 360 days, not 365. So if you if you have an annual subscription it will not renew on the same day of month as the initial billing. That sounds like what happened to you.

You might be able to restart your premium membership right now with the new card, but if things seemed messed up so that it's not allowing that, you should contact customer support directly to get it sorted out. Just use the /contact form.
The Wise Wizard
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Posted 8/28/16

Hime_Clem wrote:

this is kind of a problem guys; I don't know how this billing cycle error happened, I am not sure I want to know, but its been a miserable day today and the one thing I looked forward to today will now not be there. Heck all of my shows now are gonna be infested with commercials.

You can always see when you "Next Billing Date:" is on this page:
https://www.crunchyroll.com/acct/membership

As lorreen noted, CR "months" are 30 days (whether it is month with 31 days, or February, a month with 28-29 days). On the plus side, that means you are always paying for the same number of days, unlike services that bill the same day every month. On the downside, it means the billing date moves around a bit. As also noted, that also means that 12 month subscriptions (CR doesn't call them annual or yearly) are 360 days, not 365, so they move 5 days earlier every year (or 6 days for a leap year).


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37 / F / Seireitei, Soul S...
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Posted 8/28/16

TheAncientOne wrote:


Hime_Clem wrote:

this is kind of a problem guys; I don't know how this billing cycle error happened, I am not sure I want to know, but its been a miserable day today and the one thing I looked forward to today will now not be there. Heck all of my shows now are gonna be infested with commercials.

You can always see when you "Next Billing Date:" is on this page:
https://www.crunchyroll.com/acct/membership

As lorreen noted, CR "months" are 30 days (whether it is month with 31 days, or February, a month with 28-29 days). On the plus side, that means you are always paying for the same number of days, unlike services that bill the same day every month. On the downside, it means the billing date moves around a bit. As also noted, that also means that 12 month subscriptions (CR doesn't call them annual or yearly) are 360 days, not 365, so they move 5 days earlier every year (or 6 days for a leap year).


The thing is, I've had this happen to me before too, albeit not on an expired card luckily. I'm on a three month subscription plan and the next billing date is usually shown to me as at the end of the month for the three months, anywhere from the 28-31st depending on the month. However, the billing date doesn't change based on the number of days in the month versus the 30 days that Crunchyroll considers a month's subscription, and the last couple of times my subscription has renewed, the money has been taken out of my account anywhere from a few days to over a week before the expected billing date that was shown on my account. For example, my last billing date was shown to me as June 30th if I remember right, yet they actually took the money out of my account on June 21st, a whole nine days before the expected billing date. While luckily I have had the money in my account each time to cover the subscription, if you're trying to budget your money and are counting on that money to be in your account for paying for other things before paying for your subscription later, it can really screw things up. So, I think that this is an issue and is something that needs to be addressed.
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30 / M / Dallas, TX
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Posted 8/29/16

BlackRose0607 wrote:


TheAncientOne wrote:


Hime_Clem wrote:

this is kind of a problem guys; I don't know how this billing cycle error happened, I am not sure I want to know, but its been a miserable day today and the one thing I looked forward to today will now not be there. Heck all of my shows now are gonna be infested with commercials.

You can always see when you "Next Billing Date:" is on this page:
https://www.crunchyroll.com/acct/membership

As lorreen noted, CR "months" are 30 days (whether it is month with 31 days, or February, a month with 28-29 days). On the plus side, that means you are always paying for the same number of days, unlike services that bill the same day every month. On the downside, it means the billing date moves around a bit. As also noted, that also means that 12 month subscriptions (CR doesn't call them annual or yearly) are 360 days, not 365, so they move 5 days earlier every year (or 6 days for a leap year).


The thing is, I've had this happen to me before too, albeit not on an expired card luckily. I'm on a three month subscription plan and the next billing date is usually shown to me as at the end of the month for the three months, anywhere from the 28-31st depending on the month. However, the billing date doesn't change based on the number of days in the month versus the 30 days that Crunchyroll considers a month's subscription, and the last couple of times my subscription has renewed, the money has been taken out of my account anywhere from a few days to over a week before the expected billing date that was shown on my account. For example, my last billing date was shown to me as June 30th if I remember right, yet they actually took the money out of my account on June 21st, a whole nine days before the expected billing date. While luckily I have had the money in my account each time to cover the subscription, if you're trying to budget your money and are counting on that money to be in your account for paying for other things before paying for your subscription later, it can really screw things up. So, I think that this is an issue and is something that needs to be addressed.


If you need more control over your subscription, have you considered buying yourself a gift membership instead of the recurring membership?
Der Zoodirektor
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34 / M / Germany
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Posted 8/29/16 , edited 8/29/16

BlackRose0607 wrote:

The thing is, I've had this happen to me before too, albeit not on an expired card luckily. I'm on a three month subscription plan and the next billing date is usually shown to me as at the end of the month for the three months, anywhere from the 28-31st depending on the month. However, the billing date doesn't change based on the number of days in the month versus the 30 days that Crunchyroll considers a month's subscription, and the last couple of times my subscription has renewed, the money has been taken out of my account anywhere from a few days to over a week before the expected billing date that was shown on my account. For example, my last billing date was shown to me as June 30th if I remember right, yet they actually took the money out of my account on June 21st, a whole nine days before the expected billing date. While luckily I have had the money in my account each time to cover the subscription, if you're trying to budget your money and are counting on that money to be in your account for paying for other things before paying for your subscription later, it can really screw things up. So, I think that this is an issue and is something that needs to be addressed.


You are one of a few still remaining who on an old type of PayPal subscription. You can actually get rid of this behavior by PayPal by letting your membership expire, and then resubscribing. It will give you a type of PayPal subscription that will not reserve charges early.
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