Post Reply Can't sign up for premium
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Posted 8/28/16

I am unable to resign up for a premium membership. Every time I try I get the following message, "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member."

Top of the forum it says contact support, I follow the links to no end and never get an option to email or any form of an address to email. I looked through the forums, so many have this problem and non of the links listed work.
One Punch Mod
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Posted 8/28/16 , edited 8/28/16

ssaffari wrote:


I am unable to resign up for a premium membership. Every time I try I get the following message, "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member."

Top of the forum it says contact support, I follow the links to no end and never get an option to email or any form of an address to email. I looked through the forums, so many have this problem and non of the links listed work.


I can't say that I love the way they do that now, but it's basically to give you a chance to read the Help/FAQ, where you might find your answer quicker than contacting support for some things--once you click into a KnowledgeBase article a link for contacting support directly is provided at the end of the article. (At some times of day, there's even a chat feature).

Anyway, your problem is currently one of the 6 FAQs listed right on the first page there.

https://crunchyroll.zendesk.com/hc/en-us/articles/208612786-How-do-I-skip-the-Free-Trial-and-sign-up-

It gives direct links for signing up without going through the Free Trial.

http://www.crunchyroll.com/premium_pick_plan?membership=premium

http://www.crunchyroll.com/premium_pick_plan?membership=premiumplus

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Posted 8/28/16
Thanks for your post but I did read the faq and followed the description in both chrome and mozilla. Same problem
One Punch Mod
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Posted 8/28/16 , edited 8/28/16

ssaffari wrote:

Thanks for your post but I did read the faq and followed the description in both chrome and mozilla. Same problem


Well that's not good

You can contact support directly via the /contact form.

One other thing you could try is the Plan Comparison page. If it shows you a "Skip Free Trial" option (it might be in kind of small letters below the usual button you would click, then click that.
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