Post Reply PS4 app fails to connect
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52 / M / Rochester, NY
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Posted 8/28/16
This was working fine but in the last week or so it stopped.

I've rebooted the PS4 and checked for updates and all are current.

Other streaming services are working fine. Netflix and Hulu

I welcome any assistance.

Thanks
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20 / M / Canada
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Posted 8/28/16 , edited 8/28/16

Shippy64 wrote:

This was working fine but in the last week or so it stopped.

I've rebooted the PS4 and checked for updates and all are current.

Other streaming services are working fine. Netflix and Hulu

I welcome any assistance.

Thanks


Follow the steps below.


Press and hold the PlayStation button on your controller.

Select "Power Options"

Select "Turn Off PS4".

Let the PlayStation 4 fully power down and wait for 10 to 20 seconds.

Restart the PlayStation 4.



If that doesn't work, delete the app and download it again.
Uninstall your Crunchyroll app by going to TV/VIDEO, highlighting the app, pressing OPTIONS on your controller, then selecting DELETE. Reinstall the app by downloading it from the PlayStation Store.


If it still won't work after that contact Crunchyroll support.
12 cr points
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52 / M / Rochester, NY
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Posted 8/30/16
Thanks for the info....I had to reinstall the app and that resolved it.

I am still new to the PlayStation and wasn't sure how to uninstall the app.

Thanks again
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