Post Reply Premium membership problem
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F / Rivendell
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Posted 8/30/16
Hi All,

Hoping someone can give me some help that I haven't tried yet. I've been going back and forth with Crunchyroll all day and we seem to be miscommunicating. Here's the issue.

I got a new credit card, so I changed my billing information before my old card expired this month. Last night I got an email saying that my billing had failed because of an expired card. I logged in this morning and my old card was still there (along with the new one), only it wouldn't let me delete the expired card. I went back and forth with support and they said I had to wait until my member benefits actually expired and then follow the get premium link. Fine.

My membership benefits expired and I followed the link. Now I get this error message: Sorry, you are ineligible because you already had a free trial or are currently a Premium Member.

This is true, I already had a free trial. And I don't want another one. But it insists on giving me a free trial and then telling me I'm ineligible because I already had one. Support keeps telling me to use the link. T_T

Is there a way anyone knows to just pay the bill???

Thanks!
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61 / M / Earth
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Posted 8/30/16 , edited 8/30/16
Is this the link they gave you?

/premium_pick_plan?membership=premium



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F / Rivendell
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Posted 8/30/16 , edited 11/6/16

asharka wrote:

Is this the link they gave you?

/premium_pick_plan?membership=premium






Yes! It is! But I don't have the skip free trial option D8 How do you get that???

This is what mind looks like.



When I click it, it takes me here: http://www.crunchyroll.com/premium_pick_plan?membership=premium and then says I'm ineligible.

Humms 
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25 / M / CAN, ON
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Posted 8/30/16
Tell support to remove your credit card information, unless they already have.

Not to sure since I have been set up through auto renewal to take out of my checking account every month. Sometimes if you do change over your information, make sure everything matches, that's all I can say.
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Posted 9 days ago
Sorry for necroposting, but I have this exact problem! Did it get fixed for you?
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Posted 9 days ago

Tradabrekka wrote:

Sorry for necroposting, but I have this exact problem! Did it get fixed for you?


You need to directly put in a support request for account/billing issues: /contact
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Posted 9 days ago
Yeah, I've done that. I just noticed from reading other posts that it can sometimes take quite a long time to get any response and I was wondering if perhaps thehawkseye had found a solution that didn't require hearing back from support.

We watch a lot of anime. Pretty much every day, so it's a pain not having access to the newest episodes. So much so that we're debating setting up a new account with a different card and just abandon Tradabrekka because we're impatient to hear back.
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