Post Reply Won't let me cancel my subscription?
13519 cr points
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22 / M / Bedfordshire
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Posted 8/31/16
I often resub and unsub, when i feel and no longer feel like watching anime.
However last month i went to cancel recurring payments, filled in your questioner, hit ok and assumed i was done.

However i come on today and see that i still have premium and that i was being charged, so i try to cancel today and i'm told "Thank you for your response!
You may not cancel your membership at this time.
Your membership will not be cancelled until you click below."

There is nothing below this other than the questioner that i already filled out.
Now firstly i'm a little annoyed you wont let me cancel my membership.
What really annoys me is that i paid for a month of membership that i never even used thinking that i canceled it, i recommend using some red text that i will actually notice instead of that subtle blue box.
When i click cancel subscription it doesn't even work, it takes me back to my account page and naturally you assume that when you click CANCEL, it would... cancel..
13519 cr points
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22 / M / Bedfordshire
Offline
Posted 8/31/16
I just realised i have three emails saying that my request is being processed, so i guess when i tried cancelling a month ago i failed to do so somehow, though as i said with the very subtle (and poorly worded) blue message box it would be hard to notice if i did mess up.
Either way, i still think it wouldn't be a bad idea to clear up what happens when i try to cancel, i don't get why it says to click below when apparently it's processing.
Hopefully, as the next payment is tomorrow i don't get charged for another month i will not use.
5 cr points
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Posted 8/31/16
I've had the same issue on multiple occasions (tried to unsub just a minute ago and the error turned up), but I've never received an email about it??? I have three days left of premium and I close to nothing left on the card I use so I hope it doesn't roll over :/
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