Post Reply Been charged $59.95 without my authority
Posted 9/3/16
Hi there I checked my bank account today and noticed I'm missing $60 so checked my transaction history and noticed I had been charged $59.95 for "CRI*CRUNCHYROLL MEMBER" I haven't used crunchyroll in weeks so when i saw this outrageous purchase I was rather confused.

I then tried to login to my crunchyroll account but am unable to login as I assume my details have been compromised any help at all would be appreciated.

Yes I have sent an email to Crunchyroll but as I have read it will take a few days to get a response.
Der Zoodirektor
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Posted 9/3/16

Andrewjl wrote:

Hi there I checked my bank account today and noticed I'm missing $60 so checked my transaction history and noticed I had been charged $59.95 for "CRI*CRUNCHYROLL MEMBER" I haven't used crunchyroll in weeks so when i saw this outrageous purchase I was rather confused.

I then tried to login to my crunchyroll account but am unable to login as I assume my details have been compromised any help at all would be appreciated.

Yes I have sent an email to Crunchyroll but as I have read it will take a few days to get a response.


Please send us a ticket via /contact.
Posted 9/3/16
Already sent a ticket before posting this here, been in contact with someone he said he will "escalate this ticket".

Posted on this forum for any additional information/advice from the community while i wait for this to be resolved.
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Posted 9/4/16
Did you not cancel your subscription? If so it was authorized and there is nothing wrong here.
Der Zoodirektor
23417 cr points
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34 / M / Germany
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Posted 9/4/16

wrote:

Already sent a ticket before posting this here, been in contact with someone he said he will "escalate this ticket".

Posted on this forum for any additional information/advice from the community while i wait for this to be resolved.


Returned your proper account to you.
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