Post Reply "Unfullfillable" DVD/Bluray Order
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Posted 9/18/16 , edited 9/18/16
I recently ordered the first half of Kingdom of Magic, along with another item. Today, I noticed that, although one is shipped, my Kingdom of Magic is listed as "unfulfillable," and without any sort of explanation. Does that mean it was "lost"? Or, more optimistically, Kingdom of Magic is backlisted?


I suppose that the purpose of this thread is in hope of CR implementing explanations regarding items being "unfulfillable" in the order history.




I know that refunds aren't available and that unexpectedly backordered items will be shipped whenever they're restocked, hence my preference of making a thread over contacting customer support.


Order #267479418920
One Punch Mod
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Posted 9/18/16

aeb0717 wrote:

I recently ordered the first half of Kingdom of Magic, along with another item. Today, I noticed that, although one is shipped, my Kingdom of Magic is listed as "unfulfillable," and without any sort of explanation. Does that mean it was "lost"? Or, more optimistically, Kingdom of Magic is backlisted?


I suppose that the purpose of this thread is in hope of CR implementing explanations regarding items being "unfulfillable" in the order history.




I know that refunds aren't available and that unexpectedly backordered items will be shipped whenever they're restocked, hence my preference of making a thread over contacting customer support.


I've moved this to the Crunchyroll Store support forum, since that's more likely to be seen by staff who may be able to clarify.
Der Zoodirektor
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Posted 9/19/16 , edited 9/19/16

aeb0717 wrote:

I recently ordered the first half of Kingdom of Magic, along with another item. Today, I noticed that, although one is shipped, my Kingdom of Magic is listed as "unfulfillable," and without any sort of explanation. Does that mean it was "lost"? Or, more optimistically, Kingdom of Magic is backlisted?


I suppose that the purpose of this thread is in hope of CR implementing explanations regarding items being "unfulfillable" in the order history.




I know that refunds aren't available and that unexpectedly backordered items will be shipped whenever they're restocked, hence my preference of making a thread over contacting customer support.


Order #267479418920


As far as I know, the item is currently out of print and cannot be restocked by Right Stuf. They've asked us to cancel and refund all orders of it.
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Posted 9/19/16 , edited 9/19/16

shinryou wrote:


As far as I know, the item is currently out of print and cannot be restocked by Right Stuf. They've asked us to cancel and refund all orders of it.


Okay, thanks.
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