Post Reply I didn't cancel my premium account
38 cr points
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21 / F / United States
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Posted 9/23/16
Without my knowledge, my premium access has been cancelled. I have plenty of money to pay for my monthly fees, so I don't understand why this happened. I've been a premium member for over a year now and I've never tried cancelling my subscription before. Can someone please help!?
50559 cr points
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61 / M / Earth
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Posted 9/23/16 , edited 9/23/16

poofoootaku wrote:

Without my knowledge, my premium access has been cancelled. I have plenty of money to pay for my monthly fees, so I don't understand why this happened. I've been a premium member for over a year now and I've never tried cancelling my subscription before. Can someone please help!?


For billing and account issues, you need to use the link to contact support. They will need details that should not be shared on a public forum.

Link here: /contact
1269 cr points
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24 / F / Wonderland
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Posted 9/23/16
try to contact with crunchy roll and for sure they will help you
DSaph 
21 cr points
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Posted 9/24/16
The same thing literally just happened to me too.
I'm still waiting to hear back from Crunchyroll though
Der Zoodirektor
26157 cr points
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35 / M / Germany
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Posted 9/24/16

DSaph wrote:

The same thing literally just happened to me too.
I'm still waiting to hear back from Crunchyroll though


Just replied to your ticket.
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