First  Prev  1  2  Next  Last
Post Reply Videos STILL Keep Freezing
24 cr points
Send Message: Send PM GB Post
22 / M / United States
Offline
Posted 9/26/16 , edited 10 days ago
Crunchyroll has stated in the past that they were looking into fixing the issue of too much streaming traffic on their site causing videos to freeze halfway through or at random points in an episode. Yet the issue still keeps happening!

Videos are freezing, and reloading the page does nothing to fix the problem. It plays for a few more seconds, usually under a minute at a time from the point the video left off, and then freezes again. Sometimes, the video doesn't even start from where it was left off, and starts from the beginning again!

I'm sure I'm not the only one with this problem.

If there is anyone out there who has a better explanation as to what is going on and why this continues to happen even though Crunchyroll has said they would fix the issue, I'd greatly appreciate the help - along with all the other people who can't watch videos all the way through due to this broken system.

As for Crunchyroll: you need to fix this garbage for the people who pay for a premium account so that they CAN watch all of the shows provided without ads or any annoying hassles such as this! It's a waste of money if people can't stream the shows that they want to watch whenever they want to watch them! They aren't paying a monthly subscription fee so that the Crunchyroll staff can promise to stream shows only SOME OF THE TIME, and the rest of the time customers are left with choppy videos that freeze!

10364 cr points
Send Message: Send PM GB Post
23 / M / United States
Offline
Posted 9/26/16 , edited 9/26/16
I'm sure they're working on something behind the scenes. Now we just wait..
8 cr points
Send Message: Send PM GB Post
31 / M
Offline
Posted 9/26/16 , edited 9/26/16
Been getting this all night today, and it is infuriating. I am coming to the end of my trial and if this is normal I will not be paying for the service.

A paid service should not have these issues, especially without any form of news post from the Crunchyroll team letting us know they are aware of the issue and fixing it.
12 cr points
Send Message: Send PM GB Post
23 / M
Offline
Posted 9/26/16 , edited 9/26/16
This happens every once in a while. I've personally experienced the stopping and stuttering at least once a week for the 2 months I've been using CR Premium. They last anywhere from 30 minutes to a couple hours.
vycar 
19010 cr points
Send Message: Send PM GB Post
38 / M / California, USA
Offline
Posted 9/26/16 , edited 9/27/16
I thought it was just my crappy internet connection.
16038 cr points
Send Message: Send PM GB Post
24 / M / Tacoma WA
Offline
Posted 9/28/16 , edited 9/29/16
i would really like to see a post for this i have been getting it alot. after hard wiring my ps4's internet connection i still get this to the extent that ive thought of canceling my sub
25132 cr points
Send Message: Send PM GB Post
30 / M / Oklahoma, United...
Offline
Posted 9/29/16 , edited 9/29/16
Not sure where this is coming from. I've never had any issues with crunchy roll in ages. It was a lot worst back a couple years ago. So don't know what your talking about lol.
182 cr points
Send Message: Send PM GB Post
Offline
Posted 10/2/16 , edited 10 days ago
It's been happening to me for several months, and lately a new symptom has appeared. When it freezes, sometime the time counter is back to zero and after a reload I have to guess where it was when it froze. No other service freezes (Netflix, Amazon, Funimation, Youtube, many others).
40058 cr points
Send Message: Send PM GB Post
Offline
Posted 10/3/16 , edited 10/4/16
Sounds like what I'm seeing. Thread at http://www.crunchyroll.com/forumtopic-967905/setting-for-default-video-resolution-pc-tablet with a possible fix
15084 cr points
Send Message: Send PM GB Post
29 / F
Offline
Posted 10/3/16 , edited 10/4/16
Crunchyroll is doing that to me, too, and I'm a paying subscriber! This is reminding me of the bad old days when Crunchyroll did this all the time. Then my internet got upgraded and the problem stopped. But now it's starting again, so I guess my issues were with Crunchyroll all along.
6 cr points
Send Message: Send PM GB Post
Offline
Posted 5/31/17 , edited 6/1/17
Still freezing randomly.
5009 cr points
Send Message: Send PM GB Post
Offline
Posted 9/17/17 , edited 9/18/17
Here we are almost a year later and the streams are still freezing... I have to assume that the company is not working on the issue. I like the content with this service but if they don't start fixing this issue I'll be taking my money over to another service. I have memberships to many other steaming sites and this is the only one that ever gives me issues. Maybe it's time to hire some new talent.
176 cr points
Send Message: Send PM GB Post
25 / M
Online
Posted 9/21/17 , edited 9/21/17
I've been watching anime without a problem for almost a year until yesterday when it started to freeze.

Now it's freezing like hell.

Tried watching other anime, reloading, nothing fixes it.

My guess is it happens when a season ends and people binge shows, still, disgusting.
32 cr points
Send Message: Send PM GB Post
37 / M / Argentina
Offline
Posted 9/21/17 , edited 9/21/17
it's funny because there were some posts saying that CR is fixing things up, but after a year there is no improvement at all.

I think CR support is inexistent. Never saw a post that regards about the lag, and we're still paying... i think we are the fools...
5 cr points
Send Message: Send PM GB Post
Offline
Posted 10/1/17 , edited 10/1/17
I am beginning to rethink if it's worth paying for a product that does not work. I keep having these issues, even at 3 am in the morning, when traffic should be far less.
First  Prev  1  2  Next  Last
You must be logged in to post.