Post Reply I want to cancel my premium membership
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Posted 9/27/16
Hey guys I have a problem!

When I try to cancel my premium membership it says in the survey

"You may not cancel your membership at this time"

Can somebody please help me with this.
One Punch Mod
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Posted 9/27/16

MrJonsson wrote:

Hey guys I have a problem!

When I try to cancel my premium membership it says in the survey

"You may not cancel your membership at this time"

Can somebody please help me with this.


It could be that you are trying to cancel right during the same time-frame as your renewal is being processed, or that there's some other pending payment thing going on.

For information about cancelling, including if you are paying via iTunes or PayPal, see the Help/FAQ:

https://crunchyroll.zendesk.com/hc/en-us/articles/204545309-CANCEL-my-membership-

If you still have problems after trying the instructions there, then you'll need to contact customer support directly via the /contact form.

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Posted 10/10/16
So you mean that I actully have to wait untill I have paid for one more month to qit something that I dont wanna have anymore?
One Punch Mod
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Posted 10/10/16

MrJonsson wrote:

So you mean that I actully have to wait untill I have paid for one more month to qit something that I dont wanna have anymore?


Not necessarily. You should contact customer support to get things sorted out. Here's the link to the contact form: /contact.
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