Post Reply Error: Crunchyroll says I can't try premium free because it says I already have one? Huh?
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Posted 10/7/16
Crunchyroll is saying I can't try a premium free trial because I supposedly had a free trial already (claims that only one card can be used per free trial). However this doesn't make sense to me. I've only verified my account today, and have nothing listed in my order history. I don't ever recall giving my credit info out either. Can someone help me out? I just wanna try it free before I consider getting a monthly plan.
Thanks,
Oracle
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Posted 10/7/16
This is something you really should try talking with direct support about usually. I have no clue why it is saying you can't have the free trial, maybe someone in your household already did so on your computer?

Either way premium is beyond worth it, I pay for Premium+ literally to just pay extra to support them for what they do instead of buying premium itself. I suggest you go look at the benefits Premium offers and then decide on it. You also sometiems will get shows that free users don't. Such as th uncersored version of "My Wife is a Student Council President"
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Posted 10/7/16
How can I contact them?
Thanks.
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Posted 10/9/16
Hey I am having the same problem did you get it figured out at all? If so can you point me in the right direction as well?
Der Zoodirektor
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Posted 10/9/16

OracleOfTheSword wrote:

How can I contact them?
Thanks.


Via /contact.
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Posted 10/11/16
im having the same issues except, my card got shut down so i put my new visa card information and it's not letting me get back on premium. I pay the 11.95 every month plus 6.99 I pay them good. I want it back lol. I've already contacted them just waiting to see when they contact me.
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Posted 10/11/16

FluffyWhiteWulf wrote:

im having the same issues except, my card got shut down so i put my new visa card information and it's not letting me get back on premium. I pay the 11.95 every month plus 6.99 I pay them good. I want it back lol. I've already contacted them just waiting to see when they contact me.


Have you tried to bypass the trial: https://crunchyroll.zendesk.com/hc/en-us/articles/208612786-How-do-I-skip-the-Free-Trial-and-sign-up-?

Also, why are you paying twice? Do you have multiple accounts activated as Premium/Premium+?
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Posted 10/11/16
Paying twice because so I can renew my premium subscrpition.
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Posted 10/11/16
Yes ,it still tells me I'm ineligible because I already had a free trial or currently in a premium memeber.
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Posted 10/11/16
would it be wise to cancel my premium and renew it like that? or am I not allowed to do that?
Der Zoodirektor
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Posted 10/11/16

FluffyWhiteWulf wrote:

would it be wise to cancel my premium and renew it like that? or am I not allowed to do that?


I've fixed your broken premium status. You should be able to resubscribe via /premium_pick_plan?membership=premium now.
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Posted 10/11/16
Thank you for fixing it. <3
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