Post Reply Try premium for current members?
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Posted 10/19/16
I'm a premium + member with monthly payment plan. It says nothing about my card expiring. In fact it still says I'm a member, but it is asking me to try premium for a free trial. So of course I'm now getting adds. And when I check on my membership it only gives me the update account button, which takes me to the 14 day free trial. What's going on?
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25 / M / USA
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Posted 10/19/16
I think it might be an issue with the site. I just started getting the same issue, when my premium is still active. So now I have adds, and some shows will only allow me to watch the preview, because they aren't available to "free members" yet.
Der Zoodirektor
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34 / M / Germany
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Posted 10/20/16

Lillyofelm wrote:

I'm a premium + member with monthly payment plan. It says nothing about my card expiring. In fact it still says I'm a member, but it is asking me to try premium for a free trial. So of course I'm now getting adds. And when I check on my membership it only gives me the update account button, which takes me to the 14 day free trial. What's going on?


Your latest premium renewal has failed. Did you not get an email about it?

Either way, you should be able to resubscribe via /premium_pick_plan?membership=premiumplus.
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Posted 10/21/16
It took some time but I did get a notice. All fixed. Thank you for your response.
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