Post Reply Xbox Ads Not Loading/Blackscreen
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Posted 10/28/16 , edited 10/28/16
Ads do not seem to load on Xbox and videos are stuck on a blackscreen, this issue has persisted for several months now and made me incapable of watching videos on my Xbox without a premium membership.
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Posted 10/29/16

SirWilburn wrote:

Ads do not seem to load on Xbox and videos are stuck on a blackscreen, this issue has persisted for several months now and made me incapable of watching videos on my Xbox without a premium membership.


I've moved this to the Xbox Gaming Platforms section of the support forums. You might want to check other threads to see any reports of this and if folks have been able to resolve it.
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Posted 10/29/16 , edited 10/31/16
I have the same issue. Some ads load just fine, and the show loads normally if it pIays one of those, but it usually just shows a black screen instead of the ad. Around the time that this started happening, I started getting 15 and 30 second ads on the Android app that don't load, so I think the same thing is happening on both devices. On my phone, however, I'll get an error message, and it'll let me skip the ad instead of just showing a black screen forever.

Edit: Out of curiosity, I just downloaded the Xbox 360 app, and it's working flawlessly. However, all of the ads shown are different than the ones shown on the Xbox One and Android apps (which both show the same ads). I'm pretty sure it's a problem with a few ads on those apps, though a poor internet connection like mine may be a contributing factor.

So, if you've got an Xbox 360 hooked up, it might be worth trying it on there, if you don't mind the added noise.

Edit: I just tried using the Xbox One app tonight, and it had a new batch of commercials. Unlike yesterday, I was able to watch two whole episodes with only one black screen incident. That's the first time in at least three months that I've been able to watch an entire episode on the Xbox. The problem still exists, but it's now a rarity (for the moment, at least).

It might be different for everyone, though, so I don't want to get anyone's hopes up.

Edit: Just tried to watch a show this morning, and all of the ads that showed up last night are gone and have been replaced with endless black screens. Again. :/
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Posted 19 hours ago
I also had this problem for several months...but I seem to have fixed it. All I did was log into crunchyroll on my laptop and open My Queue. I then removed a bunch of old series that I had in my queue (I have about 6 left in there now) and then i witched to the "history" tab and deleted everything in there. Ever since I did this, my xbox one app started working again with no blackscreens. Hope this helps you.
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