Post Reply Someone stole my account and is just using it
6020 cr points
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M / United States
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Posted 10/28/16
So, I got an email maybe like a week ago from Crunchyroll saying to reset my password because it was shared or something to that effect. So I went on the site and reset it from there. However, I noticed some shows appearing in my queue that I know I did not add, and random episodes of some shows were being viewed halfway through. So yesterday (when the shows were added) I checked the device list, and there was a PS4 signed in to my account. I don't own a PS4. I promptly deactivated all devices out of paranoia (my PayPal account was also recently broken into so I'm kind of on edge), however just now, some shows are still appearing to be watched at random although the only activated device is my tablet. My thinking is that the PS4 is still signed in since deactivating /my/ devices did not log me out. What can I do here to make sure that I'm the only one using my account?
One Punch Mod
85861 cr points
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F / Boston-ish
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Posted 10/29/16

MrPanda1593 wrote:

So, I got an email maybe like a week ago from Crunchyroll saying to reset my password because it was shared or something to that effect. So I went on the site and reset it from there. However, I noticed some shows appearing in my queue that I know I did not add, and random episodes of some shows were being viewed halfway through. So yesterday (when the shows were added) I checked the device list, and there was a PS4 signed in to my account. I don't own a PS4. I promptly deactivated all devices out of paranoia (my PayPal account was also recently broken into so I'm kind of on edge), however just now, some shows are still appearing to be watched at random although the only activated device is my tablet. My thinking is that the PS4 is still signed in since deactivating /my/ devices did not log me out. What can I do here to make sure that I'm the only one using my account?


I suggest contacting customer support directly. You can use the /contact form.
Der Zoodirektor
23403 cr points
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34 / M / Germany
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Posted 10/29/16
Check the devices page in the settings for any devices you do not recognize and removed those.
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