Post Reply Can't upgrade to premium...
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Posted 10/30/16
Hello !

I want to become a premier member, after choosing "premium" and the annual plan, it asks for a credit card but when I choose one I have the following message: "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member."

So I went into my account parameters and there I see that my membership ends in January 2017. My membership should have ended in October. In my last payment I see an "Gift from crunchybot" entry.

So it's really weird... I'm considered as a premium member on my settings but I'm not, and when I want to pay it says that I'm already a premium member.

Thanks for your help!
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100 / M / Crunchyroll!
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Posted 10/30/16
Maybe cancel your current one and buy a new one?
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Posted 10/31/16
It's not cancellable, I have a "renew" button.
Der Zoodirektor
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Posted 10/31/16

Ichigo-Roku wrote:

Hello !

I want to become a premier member, after choosing "premium" and the annual plan, it asks for a credit card but when I choose one I have the following message: "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member."

So I went into my account parameters and there I see that my membership ends in January 2017. My membership should have ended in October. In my last payment I see an "Gift from crunchybot" entry.

So it's really weird... I'm considered as a premium member on my settings but I'm not, and when I want to pay it says that I'm already a premium member.

Thanks for your help!


You still had an unredeemed premium gift on your account. It's active now.
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Posted 10/31/16
Thank you very much!
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Posted 11/5/16 , edited 11/5/16

shinryou wrote:


Ichigo-Roku wrote:

Hello !

I want to become a premier member, after choosing "premium" and the annual plan, it asks for a credit card but when I choose one I have the following message: "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member."

So I went into my account parameters and there I see that my membership ends in January 2017. My membership should have ended in October. In my last payment I see an "Gift from crunchybot" entry.

So it's really weird... I'm considered as a premium member on my settings but I'm not, and when I want to pay it says that I'm already a premium member.

Thanks for your help!


You still had an unredeemed premium gift on your account. It's active now.


I am having the same issue and I cannot find any unredeemed gifts; any chance you can help?
Der Zoodirektor
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Posted 11/6/16

qwerty77asdf wrote:

I am having the same issue and I cannot find any unredeemed gifts; any chance you can help?


It's actually not the same issue. Your latest renewal simply failed. Try resubscribing via /premium_pick_plan?membership=premium.
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Posted 11/6/16

shinryou wrote:


qwerty77asdf wrote:

I am having the same issue and I cannot find any unredeemed gifts; any chance you can help?


It's actually not the same issue. Your latest renewal simply failed. Try resubscribing via /premium_pick_plan?membership=premium.


Sorry, I created a ticket and it was resolved- I realised that a guest past was still active (even though it wasn't giving me any premium bonuses) somebody then canceled it for me.
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