Post Reply Cannot Cancel Premium Membership
19087 cr points
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Posted 10/31/16
Hello,

I'm trying to cancel my Premium due to monetary reasons; however, when I attempt to cancel recurring payments, I receive a message at the stop of the screen saying I cannot do so at this time. Please help!

Thanks.
One Punch Mod
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Posted 10/31/16

MrGiggle wrote:

Hello,

I'm trying to cancel my Premium due to monetary reasons; however, when I attempt to cancel recurring payments, I receive a message at the stop of the screen saying I cannot do so at this time. Please help!

Thanks.


It's possibly because you've got a pending payment (for example if you are trying to cancel on pretty much the same day that your membership would renew). You should contact customer support directly using the /contact form to get it sorted out.
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