Post Reply premium member but still getting ads
2003 cr points
Send Message: Send PM GB Post
Offline
Posted 10/31/16
I've been a premium member for months and I went to watch my shows today and there were ads playing which is one of the main reasons I'm a premium member. I checked my statuses and everything and it still says I'm a premium member but I can't get the ads to go away. Any ideas?
42628 cr points
Send Message: Send PM GB Post
60 / M / Earth
Offline
Posted 10/31/16

Naena11 wrote:

I've been a premium member for months and I went to watch my shows today and there were ads playing which is one of the main reasons I'm a premium member. I checked my statuses and everything and it still says I'm a premium member but I can't get the ads to go away. Any ideas?


Your accout type says "normal", not premium. You should contact support here to see if there is a classification or payment problem that has occurred: /contact

If it is a payment glitch, they may need details about your account that should not be shared in a public forum.

Once you do, check your spam email folder to see if the response goes there by mistake. CR emails sometimes do.
Der Zoodirektor
23357 cr points
Send Message: Send PM GB Post
34 / M / Germany
Online
Posted 10/31/16

Naena11 wrote:

I've been a premium member for months and I went to watch my shows today and there were ads playing which is one of the main reasons I'm a premium member. I checked my statuses and everything and it still says I'm a premium member but I can't get the ads to go away. Any ideas?


Your premium membership has recently expired.
You should be able to sign up again via /premium_pick_plan?membership=premium or /premium_pick_plan?membership=premiumplus
You must be logged in to post.