Post Reply Account is hacked, but still logged into Account
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Posted 11/1/16
My account has been hacked. Email and password have been changed. I can not change them back. Plus was charged for something I didn't order. Someone please help
Der Zoodirektor
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Posted 11/1/16 , edited 11/1/16

larryscorpio wrote:

My account has been hacked. Email and password have been changed. I can not change them back. Plus was charged for something I didn't order. Someone please help


Fixed.
You were affected by 6 recent major website breaches according to haveibeenpwned.com. You should change your password for everything you use on the internet. Set individual, unique passwords for each service.

The premium upgrade has been refunded. Your bank will likely take 3 to 5 business days top process it.

Also check the devices page in the settings and remove any device you do not recognize.
nyx337 
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Posted 11/1/16
I have the same issue, i can't change my password or email.
Der Zoodirektor
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Posted 11/1/16

nyx337 wrote:

I have the same issue, i can't change my password or email.


I already fixed yours hours ago. Did you not get the reply to your ticket?
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Posted 29 days ago
My account has been hacked and the email/pw has been changed. I am still logged in, and I deleted the saved credit card info. Luckily they have not bought anything, and my last premium membership just expired. Is it possible to get my account back? If not, is it possible to lock it so the other person can't use it? Thanks. I am changing my original email's PW and security info as well.
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