Post Reply Need help. relative's account was stolen.
Posted 11/4/16
Title. They want to nuke and have tried getting a password reset email sent 40 plus times but never receive it and their password was changed. PM me for details.
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Posted 11/4/16 , edited 11/4/16

MaidenofMight wrote:

Title. They want to nuke and have tried getting a password reset email sent 40 plus times but never receive it and their password was changed. PM me for details.


Customer Support needs to handle this and they mostly work via email rather than PM. I suggest your relative contact them. Though it's less efficient than using the /contact form, [email protected] should work if she's no longer able to access her account at all. Probably best to do that from the email address she had associated with the account before it was compromised.
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