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Post Reply Premium Subscription not activating
6 cr points
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Posted 11/6/16
Just renewed my Premium subscription through Apple TV but I'm still being told I need a Premium account when I open the app, trying to subscribe again results in an error saying I already have an active subscription with that email address. The subscription is showing just fine in my iTunes account and I've already had the email from Apple saying I've subscribed.

Also, the iPhone app isn't showing my Premium account and I get a iTunes login loop when I try and resubscribed again.

Please say there's a fix and I've not wasted a months subscription
2007 cr points
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Posted 11/6/16
I am having exactly the same issue.....I can't get this to work on Apple TV when I subscribe through iTunes....
Der Zoodirektor
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Posted 11/6/16

mpqholygrail wrote:

I am having exactly the same issue.....I can't get this to work on Apple TV when I subscribe through iTunes....


Does it work if you subscribe through our site instead of iTunes?
2007 cr points
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Posted 11/6/16
Yes, just the iTunes subscription does not work. I would like to use iTunes because it is easier for me to manage.
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Posted 11/9/16 , edited 11/9/16
so like, where is my 1 year subscription??! my card will not go through. where is my anime??! i do not want anything else. i just want my anime!

can you please tell crunchyroll engineers to fix this problem. it has been 10 days since my last anime fix...!!!
Der Zoodirektor
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Posted 11/10/16

caim5009zpxi wrote:

so like, where is my 1 year subscription??! my card will not go through. where is my anime??! i do not want anything else. i just want my anime!

can you please tell crunchyroll engineers to fix this problem. it has been 10 days since my last anime fix...!!!


Your latest renewal has failed. Your bank was unable to charge your account. You should be able to resubscribe via /premium_pick_plan?membership=premium.
Der Zoodirektor
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Posted 11/10/16

mpqholygrail wrote:

Yes, just the iTunes subscription does not work. I would like to use iTunes because it is easier for me to manage.


The problem is that we cannot trace which account on our end a membership was applied to via iTunes. We do not have access to the iTunes billing system. If your membership was supposed to go to the account mpqholygrail, it never made it there. You probably used a different or misspelled address for your iOS device you bought the membership on.
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Posted 11/10/16
I'm actually having a similar issue, but my account is pay through the site wit a credit card. One day the appleTV logged me out and when I try to log in it says i require a Premium Membership. Does anyone know how to fix this? reseting my AppleTV is the only thing I could think of but it did nothing.
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Posted 11/11/16 , edited 11/16/16

isaevia wrote:

I'm actually having a similar issue, but my account is pay through the site wit a credit card. One day the appleTV logged me out and when I try to log in it says i require a Premium Membership. Does anyone know how to fix this? reseting my AppleTV is the only thing I could think of but it did nothing.


If you're willing, https://vrv.co (a partnership venture between CR, FUNimation, and several other content production/distribution services) just launched, and it allows you to bundle your CR subscription with 7 other services for $10 bucks a month. It's a different app, and doesn't link back to your existing CR membership, but the selection for currently airing anime is pretty good, and the only show I haven't yet found from this season is Regalia, but that's a sub-only FUNi show, which is still a little unusual right now.

I bring it up because I have been having billing issues myself with CR the past couple weeks, and this new service gave me no issues when subscribing.
Der Zoodirektor
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Posted 11/11/16

eyeofpain wrote:

If you're willing, https://vrv.co (a partnership venture between CR, FUNimation, and several other content production/distribution services) just launched, and it allows you to bundle your CR subscription with 7 other services for $10 bucks a month. It's a different app, and doesn't link back to your existing CR membership, but the selection for currently airing anime is pretty good, and the only show I haven't yet found from this season is Regalia, but that's a sub-only FUNi show, which is still a little unusual right now.

I bring it up because I have been having billing issues myself with CR the past couple weeks, and this new service gave me no issues when subscribing.


An Apple TV app isn't out yet though. So far we have iOS, Android, and Xbox One.
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Posted 11/11/16

shinryou wrote:


eyeofpain wrote:

If you're willing, https://vrv.co (a partnership venture between CR, FUNimation, and several other content production/distribution services) just launched, and it allows you to bundle your CR subscription with 7 other services for $10 bucks a month. It's a different app, and doesn't link back to your existing CR membership, but the selection for currently airing anime is pretty good, and the only show I haven't yet found from this season is Regalia, but that's a sub-only FUNi show, which is still a little unusual right now.

I bring it up because I have been having billing issues myself with CR the past couple weeks, and this new service gave me no issues when subscribing.


An Apple TV app isn't out yet though. So far we have iOS, Android, and Xbox One.


Ah, I'm not familiar with the Apple ecosystem, so I thought there was some equivalency between iOS and Apple TV. Seems a very poor decision to fracture their environment like that.
Der Zoodirektor
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Posted 11/11/16

eyeofpain wrote:

An Apple TV app isn't out yet though. So far we have iOS, Android, and Xbox One.


Ah, I'm not familiar with the Apple ecosystem, so I thought there was some equivalency between iOS and Apple TV. Seems a very poor decision to fracture their environment like that.

Android is fractured, too.
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Posted 11/22/16 , edited 11/22/16
I use Apple TV watching Crunchyroll on TV and paid the premium on Crunchyroll site. Renewe my premium every month. Ever since the new AppleTV app rolled out this November, I can't no longer log in to Crunchyroll any more. There is no support from Crunchyroll at all. It is now 24 days after contacting Crunchyroll and I've got no response from Crunchyroll. My renewal is coming up and I will cancel my subscription and move to other service provider.
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Posted 6/5/17
I have had the same issue, it will not take my iTunes Login but it takes my money but I haven't been able to watch anything for two months, I know my password and my login and they are not misspelled or typed in incorrectly it keeps telling me to manage my subscription, I have done so but now I am done trying this is two months of this app not working but taking my money. I have canceled my subscription and Want to find out how I can get a refund since the service does not work.
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