Post Reply Series Missing from My Queue Only on Xbox One App
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32 / M / Birmingham, AL
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Posted 11/6/16
Scenario:
For some reason, when I went into the app this morning, I wasn't logged in. It's been so long since I had to log in, I had to reset my password. After doing that, the shows in the main anime page had changed, no longer displaying Haikyu!!.

So I went to search to find it, and after typing "haik", my search results go blank. It stays blank for an unusually long time before trying to load, probably about 10 seconds, then the gear spins for a fraction of a second, then goes back to being blank.

So I go check my queue. It was empty. That seemed weird to me, but I can't swear that I didn't clear it out at some point. It's been a long time since I used my queue too. The main page always seemed to have what I was looking for.

No biggie. I get on my computer again and add Haikyu!! (and a few other favorites) to the queue, then go back to the Xbox. Now this is the part where it gets really weird. I added 6 shows to the queue, and 5 of them showed up on the Xbox. Somehow, Haikyu!! is an exception.

I played it on my computer just now to test a bit, but it seems to be working fine here. For some reason, my Xbox One specifically hates Haikyu!!.

Anything I can do on my end to try to get this working?

Thanks Crunchyroll.

Link:
http://www.crunchyroll.com/haikyu
15022 cr points
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32 / M / Birmingham, AL
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Posted 11/6/16
Update:
I think I can shed some light on this actually. When I tried to move along and watch food wars instead, I got some... Arabic? subtitle rather than English subtitles, so it seems like it thinks my Xbox is in another country (where I guess you might not have the rights to play Haikyu!!).

Do you have any information that might shed some light on this?

Thanks again Crunchyroll.
Der Zoodirektor
26133 cr points
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35 / M / Germany
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Posted 11/6/16 , edited 11/6/16

jerrymatthewmorris wrote:

Scenario:
For some reason, when I went into the app this morning, I wasn't logged in. It's been so long since I had to log in, I had to reset my password. After doing that, the shows in the main anime page had changed, no longer displaying Haikyu!!.

So I went to search to find it, and after typing "haik", my search results go blank. It stays blank for an unusually long time before trying to load, probably about 10 seconds, then the gear spins for a fraction of a second, then goes back to being blank.

So I go check my queue. It was empty. That seemed weird to me, but I can't swear that I didn't clear it out at some point. It's been a long time since I used my queue too. The main page always seemed to have what I was looking for.

No biggie. I get on my computer again and add Haikyu!! (and a few other favorites) to the queue, then go back to the Xbox. Now this is the part where it gets really weird. I added 6 shows to the queue, and 5 of them showed up on the Xbox. Somehow, Haikyu!! is an exception.

I played it on my computer just now to test a bit, but it seems to be working fine here. For some reason, my Xbox One specifically hates Haikyu!!.

Anything I can do on my end to try to get this working?

Thanks Crunchyroll.

Link:
http://www.crunchyroll.com/haikyu


Upon checking your account I saw that there is unauthorized access by 3rd parties on your account. Your email was recently involved in 2 major website breaches (check it on haveibeenpwned.com), so it's very likely that your current password is unsafe. You should change it IMMEDIATELY and then check the devices page in the settings for any devices you do not recognize and remove those.
15022 cr points
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32 / M / Birmingham, AL
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Posted 11/6/16
Yup, that definitely seems to be the case. Thanks shinryou.

Seems tied to my Xbox somehow. Every time I access Crunchyroll on my Xbox, a new device appears in my Crunchroll settings. Also, a new friend keeps appearing even after I remove him. I'm starting with a hard reset on my Xbox, and I'm changing the email address associated with my Microsoft account. Hopefully this'll do the job. I'll keep ya posted.

You're a lifesaver. No telling how long it would have taken me to realize without a little prompting. Haveibeenpwned.com is one of my new favorite things.

Thanks again.
15022 cr points
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32 / M / Birmingham, AL
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Posted 11/6/16
They are (of course) doing everything they can to pass the buck to you. They swear that, whatever the vulnerability is, it's not in my Xbox or my Microsoft account, and that it "sounds like it must be in the Crunchyroll app". I tried my best to fight them on it, but honestly I couldn't quite prove them wrong.

I did notice that, somehow, someone has the ability to force add themselves as a friend, which seemed to me like a vulnerability in the Xbox. What's more, I've received several texts the past couple of months with verification codes on resetting my Microsoft password (which I also reported to them).

However, after a reset, and without running Crunchyroll, the mystery friend (who I also reported) hasn't come back. When I did reinstall and reopen Crunchyroll, though, the same behavior (not letting me log in myself and instead jumping to arabic language country and adding a device on my Crunchyroll account) presented itself.

I can't really pin down exactly how the exploit works just yet, but it might be worth looking into the Xbox One app. I'd be happy to be a test case for you guys if it would help.

At the least, here's the device ID that keeps re-adding itself:
xbc8e8ca65d0109670315c3d4f1bb8276d

Might be worth at least investigating its activity a little. The device has never been used when it shows up in my settings, but my account is added to it, and that has been used. I'd wager they have plenty of emulated devices from different IPs, but a start is a start~
Der Zoodirektor
26133 cr points
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35 / M / Germany
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Posted 11/7/16

jerrymatthewmorris wrote:

They are (of course) doing everything they can to pass the buck to you. They swear that, whatever the vulnerability is, it's not in my Xbox or my Microsoft account, and that it "sounds like it must be in the Crunchyroll app". I tried my best to fight them on it, but honestly I couldn't quite prove them wrong.

I did notice that, somehow, someone has the ability to force add themselves as a friend, which seemed to me like a vulnerability in the Xbox. What's more, I've received several texts the past couple of months with verification codes on resetting my Microsoft password (which I also reported to them).

However, after a reset, and without running Crunchyroll, the mystery friend (who I also reported) hasn't come back. When I did reinstall and reopen Crunchyroll, though, the same behavior (not letting me log in myself and instead jumping to arabic language country and adding a device on my Crunchyroll account) presented itself.

I can't really pin down exactly how the exploit works just yet, but it might be worth looking into the Xbox One app. I'd be happy to be a test case for you guys if it would help.

At the least, here's the device ID that keeps re-adding itself:
xbc8e8ca65d0109670315c3d4f1bb8276d

Might be worth at least investigating its activity a little. The device has never been used when it shows up in my settings, but my account is added to it, and that has been used. I'd wager they have plenty of emulated devices from different IPs, but a start is a start~


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