Post Reply Premium upgrade problems
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Posted 11/12/16
So I just upgraded my account from free to premium. I'm not showing up,as priemium and I'm stuck watching ads when I just upgraded. Tried logging out and back in on ps4 and tablet app but no luck help dbz super is about to air
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Posted 11/12/16 , edited 11/12/16
Same. The iPhone app sent my upgrade purchase to Apple who sent me a receipt. Did you upgrade through the site or through the app?

Did you have a premium membership previously? I did last year (purchased through the site), so I'm guessing CR killed the transaction because of the free trial attached, but Apple has no way to know about that.
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Posted 11/13/16
I tried to upgrade thru the app but it wouldn't let me so I signed in and went thru the site now when I log in it still asks me if I want to upgrade and I'm like wtf I already paid you. Still not working one daymafter purchase. Frustrated
Der Zoodirektor
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Posted 11/13/16

Bigfatdoodoo wrote:

So I just upgraded my account from free to premium. I'm not showing up,as priemium and I'm stuck watching ads when I just upgraded. Tried logging out and back in on ps4 and tablet app but no luck help dbz super is about to air


Should be fixed.
Der Zoodirektor
25957 cr points
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35 / M / Germany
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Posted 11/13/16

strawhousepig wrote:

Same. The iPhone app sent my upgrade purchase to Apple who sent me a receipt. Did you upgrade through the site or through the app?

Did you have a premium membership previously? I did last year (purchased through the site), so I'm guessing CR killed the transaction because of the free trial attached, but Apple has no way to know about that.


Looks like your subscription via iTunes didn't fully sync between iTunes and us. The transaction is in a manual review with our payments team.
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Posted 11/13/16

shinryou wrote:

Looks like your subscription via iTunes didn't fully sync between iTunes and us. The transaction is in a manual review with our payments team.


Sounds great! If you need anything from me don't hesitate to ask.
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