Post Reply Windows 10 App video dropping to low quaility for no reason
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Posted 11/13/16 , edited 11/13/16
I've been having video quality problems with the windows 10 CR app. Randomly throughout a video I'm watching, the video quality will drop from high to low for about 1-3 minutes before fixing itself. I never have this problem when using the browser player because presumably, I'm able to select 1080p and I have wired 300 Mb connection.

Has anyone else had this issue? Is there a fix for it? Or is the app just broken?
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Posted 11/14/16 , edited 6/16/17

marcgii wrote:

I've been having video quality problems with the windows 10 CR app. Randomly throughout a video I'm watching, the video quality will drop from high to low for about 1-3 minutes before fixing itself. I never have this problem when using the browser player because presumably, I'm able to select 1080p and I have wired 300 Mb connection.

Has anyone else had this issue? Is there a fix for it? Or is the app just broken?


The apps use adaptive streaming to vary the resolution to match the available throughput. This is a feature, not a bug.
Der Zoodirektor
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Posted 11/14/16 , edited 6/16/17

marcgii wrote:

I've been having video quality problems with the windows 10 CR app. Randomly throughout a video I'm watching, the video quality will drop from high to low for about 1-3 minutes before fixing itself. I never have this problem when using the browser player because presumably, I'm able to select 1080p and I have wired 300 Mb connection.

Has anyone else had this issue? Is there a fix for it? Or is the app just broken?


If the quality of the connection to our CDN is not up to par, all of our apps will automatically switch to a lower resolution first, rather than stopping playback.
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Posted 11/14/16 , edited 11/15/16

shinryou wrote:


marcgii wrote:

I've been having video quality problems with the windows 10 CR app. Randomly throughout a video I'm watching, the video quality will drop from high to low for about 1-3 minutes before fixing itself. I never have this problem when using the browser player because presumably, I'm able to select 1080p and I have wired 300 Mb connection.

Has anyone else had this issue? Is there a fix for it? Or is the app just broken?


If the quality of the connection to our CDN is not up to par, all of our apps will automatically switch to a lower resolution first, rather than stopping playback.


I understand how the app is supposed to work. I never have problems with video quality when using the browser player, nor android app. So now I'm trying to figure why I'm getting such poor performance from just the Windows app.
rakeel 
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Posted 11/14/16 , edited 11/15/16
Having the same issue here, the Windows 10 app is dropping the quality and buffering every few minutes,when watching the same content in browser there are no problems. Someone watching Netflix in HD at the same time on the same connection doesn't suffer a drop in video quality or have any buffering issues so it's not a connection issue, running a speedtest nets me a result of over 7 Megabytes (not megabits) per second.
Der Zoodirektor
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Posted 11/14/16 , edited 11/15/16

rakeel wrote:

Having the same issue here, the Windows 10 app is dropping the quality and buffering every few minutes,when watching the same content in browser there are no problems. Someone watching Netflix in HD at the same time on the same connection doesn't suffer a drop in video quality or have any buffering issues so it's not a connection issue, running a speedtest nets me a result of over 7 Megabytes (not megabits) per second.


If someone watches Netflix at the same time, there's a chance that that is the reason why your playback suffers. Netflix uses available bandwidth very effectively, possibly preventing other applications from working properly on the same network.
rakeel 
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Posted 11/14/16 , edited 11/15/16
I can watch Crunchyroll in browser in 1080p with no buffering or drop in video quality at the same time as someone is watching Netflix in HD, as soon as I switch to the Windows 10 app Crunchyroll drops the quality and buffers every few minutes. Just checked again now, using the Windows 10 app I now get "Sorry, we can't seem to connect. Please try again." tab over to browser and the episode plays flawlessly.
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Posted 11/15/16 , edited 11/15/16

rakeel wrote:

I can watch Crunchyroll in browser in 1080p with no buffering or drop in video quality at the same time as someone is watching Netflix in HD, as soon as I switch to the Windows 10 app Crunchyroll drops the quality and buffers every few minutes. Just checked again now, using the Windows 10 app I now get "Sorry, we can't seem to connect. Please try again." tab over to browser and the episode plays flawlessly.


The Flash player and apps use different CDN networks, so a connectivity difference is not unexpected.
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Posted 11/17/16 , edited 11/17/16
Well I'm glad I'm not the only person to notice. Hopefully Crunchyroll will fix the issue soon.
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Posted 11/18/16 , edited 11/18/16
I have this problem as well, and I've taken notice that it happens mostly in the evenings. Or at least on my end that is when the buffering and quality issues tend to start up.
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Posted 2/20/18 , edited 2/21/18
Bumping this for same issue. Really need to fix this asap
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