Post Reply Xbox App not working!!
11054 cr points
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F / California
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Posted 23 days ago
So for the past 2 days i havent been able to access the app at all, i dont know if its the app its self or what but i cant access the app at all, i never really have issues with this app until recently when i started to watch anime again and when i loaded up the app it would just crash, i would click on the app and it would load but as soon as it loads up and its ready to be used the app just closes and it does it non stop, the xbox app is the only way i access crunchy roll, i dont have a good computer to run the site, i dont want to use my phone because of the mini screen, im not sure if other people are having this issue but its an issue that needs to get fix and this is the only place i found where i can try and get this solved, im not much of a complainer but take my anime away and i can get serious

These are the steps i have tried to try and get this solved

1. Uninstalled the app and reinstalled it, Not working
2. Moved the app from my internal to my external hard drive, Not working
3. Full reset my xbox and cleared cache, Not Working
4. Tried accessing the app through different accounts, Not working
5. Tried using the app on 3 different xbox one consoles, Not Working
6. Tried Managing the app and checking for updates i might of missed, Not working

If anyone can give me any feedback to get it working or if there is already word out that a fix is on its way i would appreciate it if you leave a comment, other than that please get this fixed
58682 cr points
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30 / M / Dallas, TX
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Posted 22 days ago

MsMeowMeow wrote:

So for the past 2 days i havent been able to access the app at all, i dont know if its the app its self or what but i cant access the app at all, i never really have issues with this app until recently when i started to watch anime again and when i loaded up the app it would just crash, i would click on the app and it would load but as soon as it loads up and its ready to be used the app just closes and it does it non stop, the xbox app is the only way i access crunchy roll, i dont have a good computer to run the site, i dont want to use my phone because of the mini screen, im not sure if other people are having this issue but its an issue that needs to get fix and this is the only place i found where i can try and get this solved, im not much of a complainer but take my anime away and i can get serious

These are the steps i have tried to try and get this solved

1. Uninstalled the app and reinstalled it, Not working
2. Moved the app from my internal to my external hard drive, Not working
3. Full reset my xbox and cleared cache, Not Working
4. Tried accessing the app through different accounts, Not working
5. Tried using the app on 3 different xbox one consoles, Not Working
6. Tried Managing the app and checking for updates i might of missed, Not working

If anyone can give me any feedback to get it working or if there is already word out that a fix is on its way i would appreciate it if you leave a comment, other than that please get this fixed


Check your /queue on the website, and look for any entries that have a blank, white box where the next episode thumbnail should be. If you find any, remove that show and see if it resolves the issues.

If that doesn't have any affect, how large is your queue? If it's over 50, you may need to pare it down. If not, try to remove shows you recently added and test again. I know there was one title (can't remember which, maybe HxH), that seemed to start impacting the app performance after adding it, and it went back to normal after I removed it.
5608 cr points
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17 / F / Home
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Posted 20 days ago

eyeofpain wrote:


MsMeowMeow wrote:

So for the past 2 days i havent been able to access the app at all, i dont know if its the app its self or what but i cant access the app at all, i never really have issues with this app until recently when i started to watch anime again and when i loaded up the app it would just crash, i would click on the app and it would load but as soon as it loads up and its ready to be used the app just closes and it does it non stop, the xbox app is the only way i access crunchy roll, i dont have a good computer to run the site, i dont want to use my phone because of the mini screen, im not sure if other people are having this issue but its an issue that needs to get fix and this is the only place i found where i can try and get this solved, im not much of a complainer but take my anime away and i can get serious

These are the steps i have tried to try and get this solved

1. Uninstalled the app and reinstalled it, Not working
2. Moved the app from my internal to my external hard drive, Not working
3. Full reset my xbox and cleared cache, Not Working
4. Tried accessing the app through different accounts, Not working
5. Tried using the app on 3 different xbox one consoles, Not Working
6. Tried Managing the app and checking for updates i might of missed, Not working

If anyone can give me any feedback to get it working or if there is already word out that a fix is on its way i would appreciate it if you leave a comment, other than that please get this fixed


Check your /queue on the website, and look for any entries that have a blank, white box where the next episode thumbnail should be. If you find any, remove that show and see if it resolves the issues.

If that doesn't have any affect, how large is your queue? If it's over 50, you may need to pare it down. If not, try to remove shows you recently added and test again. I know there was one title (can't remember which, maybe HxH), that seemed to start impacting the app performance after adding it, and it went back to normal after I removed it.


i get the a similar problem where the app loads but then closes a few seconds after, i've done the same steps as the person above and even cleared queue/history but it still fails to work
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