Post Reply The app freezes in the middle of ad of sord art online
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Posted 11/17/16
It has started since the sord art online ad started to be played and the app freezes in the middle of the ad. it didn't happen before and now it happens on all of anime for me so far. I wanna know what's going on. Cheers,
Posted 11/17/16
I have had what I'm guessing is this same issue for the past 5 or so days on the PS3 Crunchyroll app.

I'm not premium so it's with ads - I made an account to make this post.

All anime starts and plays without an advertisement at the beginning and then plays until the first trigger for an advertisement hits a few minutes into a show usually after the opening.

When the first trigger for an advertisement a few minute into a show starts an error screen pops up that says this:

An exception has occurred with the application.
Please restart the application to continue.

TypeError: 'undefined' is not an object (evaluating 'curAdsSlot.setPlayed')
Line: 398, source:js/app/Crunchyroll/view/component/VideoPage.js.


This has happened every single time on all shows the moment the advertisement starts to play for the past 5 or so days maybe a bit more.

I have tried resetting the console to factory and reinstalling everything which would completely clear the cache I've also changed my DNS.

I believe the issue is an advertisement is causing the app to break.

I'm in the UK - this might be relevant if it is ad related.

Are there others with this same issue? Does anybody know of a fix? I plan on buying premium which should fix this issue by bypassing ads but for the next month or so I'm stuck with ads and I'd like to be able to watch some anime for the time being but this issue makes it impossible.
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Posted 11/25/16
I have this issue on my ps3 as well. Trying to watch Bungo Stray Dogs 2 episode 15 and it crashes once the ad is about to start.
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Posted 11/27/16
I've had the same problem for about a week now, and for me it freezes before, during, or after the ads. I, too, do not have a premium account but I personally am less inclined to purchase a premium account knowing that there are issues with the free account that need to be fixed that, so far, seem to have been ignored, which makes me question how much involvement there would be even with the premium accounts. I have tried uninstalling and clearing the cache on the PS3 with no luck. At times my whole PS3 system freezes on the ads and I have to unplug it from the wall to reset it, which probably isn't good for my PS3 in the long run. I don't mind watching the ads (actually I find most of Crunchyroll's ads to be much more globally-relevant than what you would find on network television) but it is incredibly irritating to have to deal with this problem. For the last day I have been unable to load any episode without having an error and have had to resort to using another streaming service to watch anime.
The Wise Wizard
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Posted 11/28/16

lucakerberos wrote:

At times my whole PS3 system freezes on the ads and I have to unplug it from the wall to reset it, which probably isn't good for my PS3 in the long run.

Instead of unplugging, you should try using method #1 listed on this page:
http://www.wikihow.com/Reset-a-PS3

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