First  Prev  1  2  3  4  5  6  7  Next  Last
Post Reply Suggestions on Unethical Behavior of Moderators
10263 cr points
Send Message: Send PM GB Post
Offline
Posted 22 days ago , edited 22 days ago
I know all the proper channels to go through to get issues with moderators addressed. However, they have not been.


Balzack wrote:

My interaction with support over the Lorreen's moderation behaviors yesterday:

My email:


http://www.crunchyroll.com/forumtopic-972997/discussion-thread-in-an-attempt-to-have-a-safer-spaces-in-nerdom

This thread (particularly in its original iteration) has been perceived by MANY members of the community to be overtly racist and divisive. And does not belong in the forums.

Any sensible moderator would just lock it and call it a day since it violated rule 2 of the site rules. Or even just ignore it. But Lorreen has taken the extreme action of deleting all posts that disagree with her with the excuse of "no metacommentary allowed!" And is actively showing her own idealogical biases in her defense of the thread.

This is not acceptable to me and many others. As I mention in my attached screenshot of my own personal (and now deleted) posts concerning this matter, this is not the inclusive and open Crunchyroll community that I know and love. This is purely an abuse of moderator powers.

Due to the hostile environment that this community is being allowed to become now, I request a refund for the remaining time on my year long membership which is up in April. I know that there is no recourse for being granted such a refund, but I feel I would be remiss to not mention my desire for one, at the very least.

Please see to it that this email is sent to the proper party. Preferrably a Crunchyroll employee, but hopefully at least someone whose job it is to handle the moderators.


And then Nate Ming's reply to me:


Hello,

I'm happy to provide you a refund, and you're also welcome to never come on the forums again. I've seen the posts and support my moderators' decisions in this regard. Have a nice day.

Regards,

Nate Ming
Senior Customer Service Rep
Crunchyroll, Inc.


I recieved the exact same reply through email.


And here's part of a message that Lorreen sent to me today, which I found quite disappointing because I was planning to try to contact Bjaker (who I often felt was a voice of reason)


Bjaker left his job at Crunchyroll quite a while ago, and when that happened Nate Ming (the lead customer support person) and Danika (a brand manager who is no longer working at Crunchyroll) took over as our handlers. Nate is now bringing in a couple of the other support staff to join the "handler" team. Contacting [email protected] will get your issue directed to Nate or one of these other staff members.

Lorreen


The apparent handler for the mods and "chief customer service rep" can't even give me a halfways decent and professional reply to my very, very real grievance. The fact that I got a refund though, I think means that they realize at least on some level that there are some serious ethical fuck ups that occurred, whether they wan to admit them or not.





Balzack wrote:

I was asked to rate my experience (good or bad), for how my issue was handled. This is what I wrote. I feel like it will fall on deaf ears though since the highest person in charge who will probably be looking at this will be Nate Ming himself:


Glad I received my refund (which to be clear was a request to prove that I took the matter seriously, not a demand or a threat), but Nate Ming's terse reply was very unprofessional.

I have been a stellar member of the Crunchyroll community with an unlapsing membership for over 4 years. If anyone were to ever look into my post history, you will find no hate, intolerance, or general mud slinging at all. I have done a great deal of backseat moderating by reporting bad threads, helping to address customer issues and concerns in the help forums, as well as dutifully providing clear and concise feedback for any technical issues I've ever run across.

The fact that this issue was enough to warrant my report and reaction should merit concern because I am not known for flying off the handle on these forums for no reason. But instead I feel like I've been disregarded, and labelled as a generic rabble rousing troll. When instead I should have been taken seriously, because there were serious ethical issues that needed to be addressed when a Crunchyroll moderator sided with a forum user who claimed that there were "no white tears allowed" in her thread. To have that same moderator then made huge edits, post deletions, and issue bans for anyone who refused to be cowed by these "thread rules" was wrong on all levels


So, I suggested boycotting about this issue, but received a lot of negative feedback on the forums. However, if you are interested in that, you can go here - http://www.crunchyroll.com/group/Boycott_Band

At this point, I'm open for any suggestion, from moderators or otherwise, to have these issues addressed.
19565 cr points
Send Message: Send PM GB Post
25 / M / NYC Metro Area
Offline
Posted 22 days ago , edited 22 days ago
Since I was not personally involved in said thread I will not point fingers, however it should be obvious that moderators should not be shutting down one side of a debate while allowing the other side to post freely.

Perhaps a thread needs to be open with a Q and A with moderators discussing the state of this forum before things deteriorate even further.
10641 cr points
Send Message: Send PM GB Post
Rabbit Horse
Online
Posted 22 days ago , edited 22 days ago
boycotting CR by joining a CR group and using CR forums...did i read that right..? o-O
i think that thread should have been locked, but Ioreen wanted it to keep going, despite the obvious frustration on both sides.
as for the response from Nate, that was unprofessional indeed, downright disrespectful. if he was a customer service representative, this response could very well get him fired.
14781 cr points
Send Message: Send PM GB Post
Offline
Posted 22 days ago , edited 22 days ago

HolyDrumstick wrote:I recieved the exact same reply through email.


As did I--Think it's the only one Nate's using, as opposed to actual consideration or debate on the matter.
Literally the only difference in responses is whether we're "free", "invited" or "welcome" not to come back.
Those who had already boycotted their subscription got an additional snotty yock that Nate "could give us a refund, but we hadn't paid anything". Nothing like that good old professional sensitivity.

If it was a restaurant, a customer complained about the waiter's service, and the manager praised that the waiter could do no wrong and the customer was free never to come back again, there would be some major business problems.

And yet, because it's the Internet, the burden of credibility is on US:
It's assumed that any poster who complains about being wrongly or unfairly moderated is either a knee-jerk sore-loser or an unreasonable crank, that their "adult" moderators were always in the right, and that we're free to take our little high-school fanboy arguments elsewhere.
10263 cr points
Send Message: Send PM GB Post
Offline
Posted 22 days ago , edited 22 days ago
As I said, the issue started for me a long time ago. I stopped giving money to CR, then.

Posted 22 days ago , edited 22 days ago
9606 cr points
Send Message: Send PM GB Post
20 / M / Imoutoland!
Offline
Posted 22 days ago , edited 22 days ago
Iunno, how about setting up a discord room or something to gather in real time chat or even post by post?
46657 cr points
Send Message: Send PM GB Post
30 / M
Offline
Posted 22 days ago , edited 22 days ago
Whah whah whah. Seriously get over, they've let a lot of threads slide and that is honestly the LEAST offensive one. Try looking for "Hitler was a pretty good guy" and see how quickly that one goes downhill. Or anything that mentions BLM. You are just whining about the free forums of an anime site and there really is no point. You aren't even paying to use this site. Find other forums, or try Reddit. I guarantee you that you will find like minded oppressed white people there.
14781 cr points
Send Message: Send PM GB Post
Offline
Posted 22 days ago , edited 22 days ago

namealreadytaken wrote:

boycotting CR by joining a CR group and using CR forums...did i read that right..? o-O


No, you didn't--It was "Boycotting CR by cancelling our Premium subscriptions, since we can watch it free with ads anyway."


i think that thread should have been locked, but Ioreen wanted it to keep going, despite the obvious frustration on both sides.
as for the response from Nate, that was unprofessional indeed, downright disrespectful. if he was a customer service representative, this response could very well get him fired.


But that's the core problem--He IS the manager we would report him to, and THERE'S NO ONE TO FIRE HIM.
As we thought was the case with reporting Lorreen's actions to higher-ups. When the corruption's at the root, there's not much that can be done through professional channels.


HolyDrumstick wrote:
As I said, the issue started for me a long time ago. I stopped giving money to CR, then.



"In, like, eight months"? LIKE??

The manager who is lecturing us on our mature behavior, ladies and gentlemen.
57002 cr points
Send Message: Send PM GB Post
36 / M / Planet Sanno
Offline
Posted 22 days ago , edited 22 days ago
*sees topic title*

Well, this will get crushed flatter than the plot of the World Trigger filler arc.
4882 cr points
Send Message: Send PM GB Post
19 / M / Winnipeg, MB.
Offline
Posted 22 days ago , edited 22 days ago

rawratl wrote:

Whah whah whah. Seriously get over, they've let a lot of threads slide and that is honestly the LEAST offensive one. Try looking for "Hitler was a pretty good guy" and see how quickly that one goes downhill. Or anything that mentions BLM. You are just whining about the free forums of an anime site and there really is no point. You aren't even paying to use this site. Find other forums, or try Reddit. I guarantee you that you will find like minded oppressed white people there.


Pretty much this. You can disagree with their stances and all, but calling them biased is way off-base.
2034 cr points
Send Message: Send PM GB Post
Offline
Posted 22 days ago , edited 22 days ago
I'm not gonna lie, the forums were a lot more fun before the likes of "this" started. Like, they invited you to leave, and to give you a refund on top of that, they plan on changing nothing, it's just their way of getting you to shut up.
10641 cr points
Send Message: Send PM GB Post
Rabbit Horse
Online
Posted 22 days ago , edited 22 days ago
i don't care who's on the right. you DON'T tell customers "you're free to leave and never use our service".
that's extremely disrespectful. you might have a strong feeling against the customer for whatever reason, but you don't treat customers like trash (even if you have such opinion)
1035 cr points
Send Message: Send PM GB Post
23 / M / Somewhere Drinking
Offline
Posted 22 days ago , edited 22 days ago

namealreadytaken wrote:

i don't care who's on the right. you DON'T tell customers "you're free to leave and never use our service".
that's extremely disrespectful. you might have a strong feeling against the customer for whatever reason, but you don't treat customers like trash (even if you have such opinion)


You'd be surprise what people can get away with eh not like I care .
2034 cr points
Send Message: Send PM GB Post
Offline
Posted 22 days ago , edited 22 days ago

namealreadytaken wrote:

i don't care who's on the right. you DON'T tell customers "you're free to leave and never use our service".


Serious question, why? o.0
First  Prev  1  2  3  4  5  6  7  Next  Last
You must be logged in to post.