Post Reply Videos won't load
AfroRG 
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Posted 11/22/16 , edited 11/22/16
tried everything reinstalled and installed again and troubleshooted it wont work
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32 / M / Dallas, TX
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Posted 11/22/16 , edited 11/23/16

AfroRG wrote:

tried everything reinstalled and installed again and troubleshooted it wont work


You may want to provide more details about what device/OS/CR version you're using, and exactly what's happening, to better help the community help you.
AfroRG 
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Posted 11/24/16 , edited 11/24/16
I'm on an s5 neo with 6.0.0 it shoes me that the video can't be played right now try again later
259 cr points
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Posted 11/27/16 , edited 11/27/16
I have tried this on Firefox, Chrome, and Internet Explorer. When I access any video on my computer, it will play for about a minute, then stop. I have reinstalled my browsers, reinstalled flash and javascript, and I have also tested this on mobile to see if I have the same problems there. This issue is exclusive to the Crunchyroll site and does not include either the iOS or Android apps.
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57 / M / U.S.A. (mid-south)
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Posted 11/28/16 , edited 11/28/16

explosionman27 wrote:

I have tried this on Firefox, Chrome, and Internet Explorer. When I access any video on my computer, it will play for about a minute, then stop. I have reinstalled my browsers, reinstalled flash and javascript, and I have also tested this on mobile to see if I have the same problems there. This issue is exclusive to the Crunchyroll site and does not include either the iOS or Android apps.

Trying it on the mobile apps would be unrevealing, as there is basically no common ground. The browser uses Flash streams served by one CDN, while the apps use HLS streams served by another. Despite both being CR, technically you might as well be streaming from two different services.

Have you tried it on another computer?

(BTW, I don't know if you've noticed, but you posted in the Android section).

I'm a bit concerned that you say you 'reinstalled javascript'. Javascript is an integral part of browsers and cannot be uninstalled or re-installed. Despite the name, Java is something entirely different, unnecessary for CR, and should not be installed unless you absolutely need it, due to being an oft-exploited security risk.


If you don't have another computer to try CR on (or find it does work on another computer, but can't find why it doesn't on yours), two workarounds are to use the Windows 10 app if you are running Windows 10, or the unofficial HLS player extension for Google Chrome:
https://chrome.google.com/webstore/detail/cr-hls-player/aeajdeepnjjdekpbicjhfldagkjndjid
259 cr points
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Posted 11/28/16 , edited 11/28/16
I don't have another computer and the one I do have runs on Windows 10.
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Posted 11/28/16 , edited 11/28/16
I just added the extension. I'll test it later tonight.
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