Post Reply CR didn't send me confirmation or rejection emails for my career applications, three times.
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Posted 12 days ago
AMA

Also, I'd appreciate the courtesy of some form of email feedback detailing that my applications were received and reviewed sometime during the application process.

TBH at this point I'd prefer to be the person that sends out emails to your job applicants, because after applying three times, it seems that no one sends anything.

I hope that in the future, your job application process will include some form of email confirmation for both the application submission and review processes.

I will always be a subscriber to Crunchyroll; I just find your lack of transparency during your job application process to be both lacking and unprofessional.

Best,
Anthony (Mistikalnite) A.

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Posted 12 days ago

mistikalnite wrote:

AMA

Also, I'd appreciate the courtesy of some form of email feedback detailing that my applications were received and reviewed sometime during the application process.

TBH at this point I'd prefer to be the person that sends out emails to your job applicants, because after applying three times, it seems that no one sends anything.

I hope that in the future, your job application process will include some form of email confirmation for both the application submission and review processes.

I will always be a subscriber to Crunchyroll; I just find your lack of transparency during your job application process to be both lacking and unprofessional.

Best,
Anthony (Mistikalnite) A.



For the moment, I've moved this over to site support, since your main points seem to be site related.. kind of? Though the forum really isn't the best place for job queries. I mean, I just replied to someone else's question about what to major in to get a career at CR, but that was a bit more general for others as well...

I can't really help on the job angle, I'm just a community mod here. I don't know when you applied each time or anything, but given the holiday and weekend, I wouldn't expect a response soon. Most of the time, when I applied for a job, I ended up waiting weeks to months before hearing anything back - and with some I never heard anything back at all. One time I got a postcard 3 years later with a "sorry we didn't want you then, could you reapply?"

I know when I was doing the hiring at some of the places I used to work, it often went in waves, due to need and finances and all sorts of other factors. It really varies, however. People in charge of hiring on vacation, group deciding on new roles can't meet due to someone being off for some company-critical meeting with others, etc etc. It happens a lot.

But I have no idea if any of that applies here. Just offering some of what I've seen.
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Posted 12 days ago

MakotoKamui wrote:

Most of the time, when I applied for a job, I ended up waiting weeks to months before hearing anything back - and with some I never heard anything back at all. One time I got a postcard 3 years later with a "sorry we didn't want you then, could you reapply?"

This.

In my experience almost no companies bother to respond at all to applications. Though more promising applicants are still often kept on file for a few years in case another opening more suited to them becomes available.

I honestly never expect to hear back from a company at all unless it's to arrange an interview, and that usually takes at least several weeks.
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Posted 11 days ago
Hello,

I completely understand both of you and your points. I also hope that you can understand that from my perspective, this behavior, on the side of a professional, growing company, is unacceptable. This lack of email transparency is unprofessional and should not be mulled over with a simple "this happens all the time." Companies need to be held accountable for their lack of communication, whether it is automated or physically generated by a Customer Service Agent for the company. It is one of the reasons I keep applying to Crunchyroll because I enjoy replying to emails and responses in a timely manner.

If Crunchyroll responded to job applications at the rate that the two of you just responded to me, with simple relocation of my forum post and responses in a somewhat timely manner, we would not be having this conversation.

I am more than aware of the workings of companies and their non-responses to job postings, but this is one of those situations where job applicants should not just "sit around and roll over." Job application volume is not an excuse for not having an automated system saying "Thanks! We've received your Job Application". Crunchyroll has been legit for a decade, exemplifying professionalism in regards to their ventures of making anime accessible and fiscally reasonable for consumers. I would expect a company that is one of the household names in anime streaming to have the technology to make an automated email system saying "We got it, thanks."

This recurring lack of transparency, along with the inconsistencies in response across different divisions of CR, is one of the reasons I applied in the first place; I want to make CR better, starting with these dang response emails.
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