Post Reply Credit card problem
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32 / M / Montréal
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Posted 14 days ago
Hi!

I'm a premium member on Crunchyroll since few years now. Few days ago, my subscription ended and didn't reactivated automatically because of a payment error, at that point I supposed it was time I edit my information on the card (the expiration year to be precise), but I get hit by a "There was a problem with your card. Please try again." each time I try. My credit card, a Visa, is still active and I use and pay it on a regular basis, so I'm wondering where is the problem.

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60 / M / Earth
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Posted 14 days ago
For membership and billing issues, you'll need to /contact support directly. They'll need card info which you shouldn't post in a public forum. Keep in mind, it is a US holiday weekend, so you may not get an immediate response.
35018 cr points
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32 / M / Montréal
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Posted 14 days ago
Thank You. Have a nice Holyday! =3
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