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Posted 9 days ago , edited 9 days ago
Hi,
I have been paying for premium membership for a while now, but i decided to cancel my subscription it will end on Dec 2nd, this being said why can i not watch any of the new shows, i only get clips and is has the message it is only available for premium members, if this is the case i would like some of my money back since i paid for the premium membership yet i am not getting it even though my account has not been fully canceled. This has been going on for a few days now, sooo if you could either prorate me my money back or restore my status with a few extra days in there since i cant watch any new episodes yet you all already charged me for this entire month, thanks for taking my money and not providing the service!
One Punch Mod
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Posted 9 days ago

darnold11 wrote:

Hi,
I have been paying for premium membership for a while now, but i decided to cancel my subscription it will end on Dec 2nd, this being said why can i not watch any of the new shows, i only get clips and is has the message it is only available for premium members, if this is the case i would like some of my money back since i paid for the premium membership yet i am not getting it even though my account has not been fully canceled. This has been going on for a few days now, sooo if you could either prorate me my money back or restore my status with a few extra days in there since i cant watch any new episodes yet you all already charged me for this entire month, thanks for taking my money and not providing the service!


It sounds like when canceling you may have inadvertently chosen the option to end immediately. You should /contact customer support directly to see if they can give a refund or a few free days.
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