Post Reply Been on this site for a day and I hate it.
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Posted 13 days ago , edited 13 days ago
I signed up for this site last night and tried to pay for premium because I love anime and have heard really good things about this site. But I try to give them my money for premium and it says that I have already had a free trial with that card. First off, how is that possible if I just created this account? Second, I said okay, that's fine. Take away my free trial but I still wanna pay for premium. Won't let me do it. So now I spend about 20 minutes trolling the site looking for any kind of link or FAQ that can help me to find absolutely nothing. No customer service number, no tech support, no online chat support. Not a damn thing. So now here I am just kind of hoping that the level of hate for this site I am bringing here will get the attention of someone that works here, (if anyone does at all) to fix this bullshit.

P.S. I'm a programmer so don't come at me with "verify your email" or "check your account settings". I've done everything.
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Posted 13 days ago , edited 13 days ago
yeh i had same problem
link should fix ur error for trying to get premium

http://www.crunchyroll.com/en/premium_comparison
Dragon
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Posted 13 days ago

longdicking wrote:

I signed up for this site last night and tried to pay for premium because I love anime and have heard really good things about this site. But I try to give them my money for premium and it says that I have already had a free trial with that card. First off, how is that possible if I just created this account? Second, I said okay, that's fine. Take away my free trial but I still wanna pay for premium. Won't let me do it. So now I spend about 20 minutes trolling the site looking for any kind of link or FAQ that can help me to find absolutely nothing. No customer service number, no tech support, no online chat support. Not a damn thing. So now here I am just kind of hoping that the level of hate for this site I am bringing here will get the attention of someone that works here, (if anyone does at all) to fix this bullshit.

P.S. I'm a programmer so don't come at me with "verify your email" or "check your account settings". I've done everything.


Your credit card and your account name are separate. Anyone can sign up for any number of accounts (well, the rules say one at a time, but still, that can be lots), but the CC account can only be used for one free trial. If you share a CC with a spouse, significant other, family member, etc, they may have used it for a trial, making a second attempt invalid, even if it's for a fresh Crunchyroll account.

As Artlicker pointed out, the premium comparison page should let you sign up properly. Or check https://crunchyroll.zendesk.com/hc/en-us/articles/204876646-How-do-I-skip-the-Free-Trial-, it might have some extra details for you.
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