Post Reply membership glitch
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18 / M / CA
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Posted 11/30/16
I'm trying to renew my premium+ membership but it "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member." Heeelp
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Posted 11/30/16 , edited 11/30/16
Did you hit the correct link? Sounds like you may have clicked the free membership trial by accident.

http://www.crunchyroll.com/en/premium_comparison
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18 / M / CA
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Posted 11/30/16
yea every time I try it say's that i'm already a premium member
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31 / M / Dallas, TX
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Posted 11/30/16

zKrazie wrote:

yea every time I try it say's that i'm already a premium member :(


You're showing as a Premium+ member. Did you figure it out, or are you using a guest pass?
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Posted 12/3/16
same problem plus my billing page gives a error when i ty to see if i can correct any problem from there
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Posted 12/3/16 , edited 12/3/16
Contacting support might be your best option.

I ran into something similar
Payment from my card failed for some reason, the page to update payment methods just gave an error.
After getting that sorted out with support and adding PayPal as an alternative payment method I couldn't renew my subscription because of the same error you got.
After getting back to support they told me they didn't know what was causing the error, were looking to resolve it as quickly as possible and gave me a free 7 day subscription with instructions to try resubbing after the 7 day sub expires.

I got an email earlier today stating that my sub expired and am now on the gift sub until the 8th.
We'll see if I can resub as normal once it expires, so far I'm very pleased with support.

edited to add: Well, it says I'm on the gift sub but I apparently don't have any membership privileges.
Ah well, I didn't really have time to watch much of anything until the 8th anyway. I'm not going to risk resubbing now and causing another weird overlap glitch.
Der Zoodirektor
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Posted 12/3/16

mfritsch wrote:

Contacting support might be your best option.

I ran into something similar
Payment from my card failed for some reason, the page to update payment methods just gave an error.
After getting that sorted out with support and adding PayPal as an alternative payment method I couldn't renew my subscription because of the same error you got.
After getting back to support they told me they didn't know what was causing the error, were looking to resolve it as quickly as possible and gave me a free 7 day subscription with instructions to try resubbing after the 7 day sub expires.

I got an email earlier today stating that my sub expired and am now on the gift sub until the 8th.
We'll see if I can resub as normal once it expires, so far I'm very pleased with support.

edited to add: Well, it says I'm on the gift sub but I apparently don't have any membership privileges.
Ah well, I didn't really have time to watch much of anything until the 8th anyway. I'm not going to risk resubbing now and causing another weird overlap glitch.


Try subscribing via /premium_pick_plan?membership=premium now.
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Posted 12/4/16

shinryou wrote:


mfritsch wrote:

Contacting support might be your best option.

I ran into something similar
Payment from my card failed for some reason, the page to update payment methods just gave an error.
After getting that sorted out with support and adding PayPal as an alternative payment method I couldn't renew my subscription because of the same error you got.
After getting back to support they told me they didn't know what was causing the error, were looking to resolve it as quickly as possible and gave me a free 7 day subscription with instructions to try resubbing after the 7 day sub expires.

I got an email earlier today stating that my sub expired and am now on the gift sub until the 8th.
We'll see if I can resub as normal once it expires, so far I'm very pleased with support.

edited to add: Well, it says I'm on the gift sub but I apparently don't have any membership privileges.
Ah well, I didn't really have time to watch much of anything until the 8th anyway. I'm not going to risk resubbing now and causing another weird overlap glitch.


Try subscribing via /premium_pick_plan?membership=premium now.


That seems to have worked
Danke
Der Zoodirektor
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Posted 12/4/16

mfritsch wrote:

That seems to have worked
Danke


Du kannst unseren deutschen Kundendienst auch direkt erreichen, wenn du die Seite auf Deutsch stellst und das Kontaktformular benutzt~
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Posted 12/4/16
Hey i also have this problem after i had to have a membership refunded because i forgot to change away from an old card but neither of those links worked worked for me. I tried emailing the support team but they responded once with the free trial and after that it still didn't work. I emailed again and they just sent me the same links that didn't work and have not replied to me since even though its been well over a week. I just want to renew my membership.
Der Zoodirektor
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Posted 12/4/16 , edited 12/4/16

JustBen2135 wrote:

Hey i also have this problem after i had to have a membership refunded because i forgot to change away from an old card but neither of those links worked worked for me. I tried emailing the support team but they responded once with the free trial and after that it still didn't work. I emailed again and they just sent me the same links that didn't work and have not replied to me since even though its been well over a week. I just want to renew my membership.


/premium_pick_plan?membership=premium should be working for you now.
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Posted 12/4/16
Yup you fixed it! Thank you i had that issue for a while
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Posted 12/7/16
Used every link on this page. Nothing works to renew membership. Doesn't accept the payment method even if i recreate it. Doesn't work on the ps4. Doesn't work on the computer. Suggest you hire new programmers.
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Posted 12/8/16

psmall wrote:

Used every link on this page. Nothing works to renew membership. Doesn't accept the payment method even if i recreate it. Doesn't work on the ps4. Doesn't work on the computer. Suggest you hire new programmers.


You should /contact customer support directly. You might have a pending payment, or similar, blocking you from renewing.
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