First  Prev  1  2  Next  Last
Post Reply Your Customer Service Nightmare Experience?
3704 cr points
Send Message: Send PM GB Post
Offline
Posted 12/7/16 , edited 12/8/16
well. it's not really a nightmare type but it's kind of annoying for me

you guys used "price match" before ?

another major retailer has the same item (picture only) didn't list model #.. so the retailer i was trying to price match will not accept it

apparently they can use it as an excuse now a day to not honor the price match

places like wal-mart, costco, etc.. don't list the model # (they have item # for their store inventory only)

you would think that having the picture of the item is sufficient right?

I didn't bother after 5 minutes trying to show them that it's the same item..

113436 cr points
Send Message: Send PM GB Post
69 / M / Columbia, MO
Online
Posted 12/8/16 , edited 12/8/16
Getting past the robo at any organization to get access to a live adviser / agent / human being when contacting by phone

v So true. My wife usually enters the room when I get frustrated (imitating your reactions) so I don't vent on household items after the fact
One Punch Mod
97880 cr points
Send Message: Send PM GB Post
F / Boston-ish
Offline
Posted 12/8/16 , edited 12/8/16

bemused_Bohemian wrote:

Getting past the robo at any organization to get access to a live adviser / agent / human being when contacting by phone


Those are so impossible sometimes! I yell and curse soooo much when I have to deal with auto-systems that don't offer any of the options I need and will not direct me to a human being. At least the robo systems usually don't hang up on me when I yell and curse.
14428 cr points
Send Message: Send PM GB Post
Offline
Posted 12/8/16 , edited 12/8/16
The closest I can think of is actually working customer service, but that was more tedious, sad, and frustrating than anything.
3704 cr points
Send Message: Send PM GB Post
Offline
Posted 12/8/16 , edited 12/8/16

bemused_Bohemian wrote:

Getting past the robo at any organization to get access to a live adviser / agent / human being when contacting by phone

v So true. My wife usually enters the room when I get frustrated (imitating your reactions) so I don't vent on household items after the fact


there's a way to get a human rep on the phone if you know the direct number

How to Get a Human Customer-Service Rep Every Time
http://www.wsj.com/articles/how-to-get-a-human-customer-service-rep-every-time-1473178907

https://gethuman.com/
21712 cr points
Send Message: Send PM GB Post
23 / F
Offline
Posted 12/8/16
OH
OH BOY I GET TO RANT!!!!
inhales-
ok so I have HUGE fucking issue with DELL, I have dealt with them since 9th grade when I got my first computer, it LITERALLY fell apart, the sides and keyboard was coming off , no I didn't drop it or anything, and it wouldn't stay on unless it was plugged in AND IF THE CORD WIGGLED it would shut off, ok so they wouldn't fix it lol, that lasted until 12th
after highschool I got a grant so I got a nice windows 8 touch screen 2tb computer, basically for free, well it went to shit within the first goddamn WEEK, it would freeze, spazz out, not respond to typing or touch etc
so I started calling them, and called them and called them, for the next year and a half, THEN.....THEN!!!!! that was when they decided to do something besides FUCKING SOFTWARE RESET, for fuck sake a year and a half later, so I got a new harddrive
didn't work
called again, got a new fan
didn't work
called again and again -this is going into 2 years- ive gone thru 3 mother board 4 hard drives 3 fans you name it god knows how many resets
IT DOESNT, FUCKIN WORK. its the god damn brand, and even the fixer said it and was pissed cuz I kept getting him lol
so then I get a whole refurbished one
guess what, SAME FUCKIN ISSUES, TO THE LETTER, THE
SAME. ISSUES LOL ugh
that's the one I have now -except im using my aunts which is the same brand and still has some issues but not like that one-

4 fuckin years later and they haven't fixed MY computer god fucking dammit,it was brand fucking new , ive called them so much my warranty is fucking expired, I litteraly called every week to every 2 weeks every fucking MONTH,

lmfaooo and thing is it was the india dudes, and the fuckin assholes thought I was a dumb amurican, when I asked for the manager the guy said hold on, left, came back, said yes I am the manager
I said FUCK NO, U GUYS SOUND ALIKE BUT IK THE FUCKING DIFFERENCE IN UR VOICES
oh. my . god. and its still not fixed, 2012 -2017
11584 cr points
Send Message: Send PM GB Post
23 / M / Birmingham, UK
Offline
Posted 12/8/16
Being asked on the 21st of December do we still have any advent calendars. No why would we still buy and stock em this late into December, you're supposed to buy these in November ready for December 1st, it'd be a terrible business idea to buy extra and keep them in stock, we can't just acquire one advent calendar at random, it's all bought in bulk.

Of course what I actually have to say to the customer is "I'm sorry we have none at all in the store"
38142 cr points
Send Message: Send PM GB Post
M
Offline
Posted 12/8/16
Had an Internet connection issue, called comcast, then got directed to a "technician"... from another country
Posted 12/8/16 , edited 12/8/16
When I asked an employee if they had my shoe size and they said no.

I had this gut-feeling he was lying because he looked like he couldn't be bothered to check so after he left, I asked another employee the same question; they went to check and gave me the shoe size I wanted.

First of all, wtf.
Second, I told them that one of their eomployees lied, and was told "oh yeah, sorry about that, some of them don't really care about their jobs".
Third, after that day, I stopped shopping at the store altogether. Even their online store sucks.
1006 cr points
Send Message: Send PM GB Post
Offline
Posted 12/8/16
I used to work in McDonalds during my high school days.

This woman purchased a drink. I gave it to her but she stood there looking at me with deadly eyes and there was a long line behind her, I asked her if she needed anything else and she said "put my drink in a bag" no please or anything. I was like whatever and put the drink in a bag. She took it while yelling (yes, yelling) "that's why you are behind this counter, you pathetic good for nothing, you're never going to be something good in this life" she turned around and was gone.

I was so shocked I didn't answer back. we never put drinks in a bag, she got mad because I didn't do that and decided to judge me and humiliate me in front of many people. I felt like shit. I needed the job to save money so I could pay College once I finish HS and this woman insulted me without knowing my life just because I was working in McDonalds. Fuck people like that.
10209 cr points
Send Message: Send PM GB Post
24 / M / Abyss
Online
Posted 12/8/16
At the movie theater I took a woman's drink from outside away when she refused to drink it/throw it away.

She then went on a rampage, ripped my shirt, called me a product of incest, knocked my drink over, and took 3 cops to take her down. That was my worst experience working.

My worst experience on the other side was trying to get my laptops SSD replaced. Took a 4 hour call and 5.5 weeks for it to get replaced. They also managed to drop my laptop on the corner. While the damage wasn't bad, it is still annoying.
3704 cr points
Send Message: Send PM GB Post
Offline
Posted 12/9/16 , edited 12/9/16

Dark_Alma wrote:

At the movie theater I took a woman's drink from outside away when she refused to drink it/throw it away.

She then went on a rampage, ripped my shirt, called me a product of incest, knocked my drink over, and took 3 cops to take her down. That was my worst experience working.

My worst experience on the other side was trying to get my laptops SSD replaced. Took a 4 hour call and 5.5 weeks for it to get replaced. They also managed to drop my laptop on the corner. While the damage wasn't bad, it is still annoying.


when dealing with entitled/spoiled individuals.. i would not take their stuff away. just deny access for that woman

"I'm sorry Ma'am. I can not allow you inside with foods/drinks from the outside"

taking their stuff away will trigger their tantrum+ some might get violent..


as for your computer? was it under warranty ? replacing the hard drive is pretty easy (if no longer under warranty)


they have limited selection.. but for electronics. it's hard to beat costco warranty

90 days for refund on electronics with 2 year free replacement warranty

but now if you use the visa costco card they will extend it by another 2 years.. so 4 years warranty

i had a laptop battery replaced through their concierge service before... took about 10 minutes or so on the phone and they sent me a new battery with overnight shipping

I took the new battery out and put the bricked battery back in the box and mailed it back to them

1 replacement per item though

http://www.costco.com/concierge.html



1345 cr points
Send Message: Send PM GB Post
Offline
Posted 12/9/16 , edited 12/9/16
Mine comes from the other side of the fence.

One busy Saturday (the weekend before Thanksgiving, in fact), I took a phone call for my department, and a woman wanted to order a meat and cheese tray for the following day. There's nothing unusual about that- we do it all the time, and it's my job to help customers with their orders, after all. I don't even mind when someone, like this lady, calls before they really know what they want. I, or any of my coworkers, are more than happy to give them information, ask a few questions so that we can make suggestions, and so forth. Usually.

This particular customer not only had no idea what they wanted or what they could get, but wanted to know every detail about everything they could possibly order. "What kinds of meat and cheese do you put on the trays? Can I choose?" She asks. I answer that she certainly can, otherwise we will use roast beef, ham, and turkey, plus 3 cheeses. "What kinds of each do you have?" and "what is the Italian roast beef like?" are the next questions in line. Then "Is your pepper jack spicy? Do you use longhorn Colby?" And so on. (FYI, longhorn refers to the shape, and has nothing to do with the kind of cheese, although the most common longhorn cheeses that I have seen are, indeed, Colby.)

Ten minutes. Not so bad. "Okay, then, have a g-"

"Actually, I would like to get a rollup tray (these consist of tortillas covered in cream cheese, with meat and lettuce, all tightly rolled up as the name suggests) as well." Oh. Ok then. "But I don't want them rolled loosely. The last time I bought them, they weren't rolled tight enough to eat in one bite," she snaps. There's nothing worse than upsetting a customer, of course, so I apologized for her disappointment in her previous purchase and assured her they would be wrapped tightly. I even wrote it down on her order sheet, just so that whoever made the tray would be extra-conscientious. It's no good. I spent the next twenty minutes listening to some variant of "are you sure you understand? I want them rolled tightly enough to eat whole- if they're too big, it's hard for people to fit the whole thing in their mouth." I'm not even exaggerating about this. I watched the clock.

Seasons change.

Finally, she had her order set. But she wanted it delivered. But she couldn't make up her mind whether to have it delivered to her house, or to her friend's, where the party was. "What do you think?" is the inevitable question hanging over my head. "Well, ma'am, if you like, we could just deliver it to your friend's, since the party is there."

Daylight savings resumes.

Ok, so the tray will be delivered to the friend's house. Good. Now it's my turn to ask for something. "Alright, we're almost set here. Delivery items do have to be paid for in advance, so I'll have to go ahead and get a credit card number here." After a pause, she responds: "Oh. I'm afraid I don't have it on me. I'm driving right now." No problem. "That's okay, ma'am, it doesn't have to be immediately, as long as it's paid for before delivery. You can call us back whenever you have it."

Blood boils.

"Well, give me just a minute, I'm almost home." Silence. A minute goes by. And another. One more. Thud. "Okay, I'm home." More Silence. Click. "I'm in the house."

"I'm walking."

"Walking."

"Still walking."

"I have the credit card."

Hallelujah! Joy to the World! Praises to all that is good on the earth!!!!!

In the end, this order took somewhere in the neighborhood of 50-60 minutes, and it wasn't even a big order. That was my nightmare in customer service.

There was also the time someone went from a relatively good humor to accusing me of insulting their intelligence and telling me "This is why I shop at Walmart. I never get any respect here."
But that was more funny than annoying.
Posted 12/9/16

twintiger12 wrote:

Had an Internet connection issue, called comcast, then got directed to a "technician"... from another country


I'd had this problem and couldn't get anywhere! I had to go the Comcast building to get everything cleared up. I was having connection issues, and they were charging me more than they were supposed to!
3704 cr points
Send Message: Send PM GB Post
Offline
Posted 12/10/16

Apholo wrote:


twintiger12 wrote:

Had an Internet connection issue, called comcast, then got directed to a "technician"... from another country


I'd had this problem and couldn't get anywhere! I had to go the Comcast building to get everything cleared up. I was having connection issues, and they were charging me more than they were supposed to!


it's rare to find a company with US based call centers now a day.

a family of mine lost her debit call so she called in right away when she realized it..

had to repeat the same social security number over and over 4 times (maybe the girl was playing pokemon go or something.. )

"forget it! i'll just go to a branch tomorrow" she said

oversea call centers-- the con of customer service

Costco and American express are US based-- i don't know any other company
First  Prev  1  2  Next  Last
You must be logged in to post.