Post Reply Membership Bought Through iTunes disassociated after update
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Posted 12/9/16
Hello all,

This is more of a complaint than asking for help. Every once in a while after Crunchyroll has had an update my membership bought through iTunes has been disassociated such as what happened after this last iOS and tvOS update. The apps want me to sign in using my CR account. But I signed up through iTunes.

I submitted a ticket on November 2nd. And more than a full month later I received an email with a link to Apple's Knowledge Base on managing subscriptions. And the only option I have to manage my subscription is to cancel it. So... I guess CR is telling me they can't help me... cancel my subscription.

553869

Here are my two subscriptions through iTunes. HBO now and CR. HBO sees perfectly well where my subscription was bought. CR doesn't even have an option to re-establish my subscription.

As sad as it seems they are completely unwilling to address the issue and more than happy to pass the blame along.
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Posted 12/9/16 , edited 12/9/16
Sadly my uploaded images did not work. I'll upload them once I get home from work and post what I see.
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Posted 12/9/16
https://drive.google.com/open?id=0B_nof5m5tVr1R25XVGdEaU5sQlU

https://drive.google.com/open?id=0B_nof5m5tVr1SW5CZHdjNzVlckk

There are my two examples of the two subscriptions I have through iTunes.
Der Zoodirektor
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Posted 12/9/16 , edited 12/9/16
The account you are writing from is certainly not the account you linked your iTunes to.
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Posted 7/22/17
Yes I feel there are definitely issues with iTunes and CR subscriptions merging correctly.

I purchased my subscription directly through CR website in 2014. I only had it for a few months.

Then this last week I downloaded the CR app on my Apple TV and it automatically subscribed through iTunes. However, when I go to sign into the Apple TV app it says I need to have a premium subscription.

CR say that Apple have registered me under a different email address or possibly there is a typo in the details iTunes sent to CR. CR told me to speak with an Apple SUPERVISOR who can assist me and find the subscription that I've registered under, cancel it and resubscribe, making sure it's under the right email.

Apple are saying that CR have not set up their Apple TV app correctly for Australian customers. The membership options offered through the Apple TV app don't equate to premium membership and that's why it's not working.
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Posted 7/22/17
Apple's solution this morning is we are cancelling your subscription (that doesn't work) through iTunes, so you will need to subscribe directly with CR.

No one at Apple or CR is saying why these account recognition issues are happening.
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