Post Reply Cancelled iTunes membership, yet still premium
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Posted 12/12/16
Hello there.

I have been using Crunchyroll for a while as a premium member and really enjoyed, but I am looking to downgrade from Premium+ to just regular.

I signed up using iTunes and I went through and cancelled the auto renewal, which should have taken away my premium status, since yesterday was when it should have renewed, but when I log in to the iOS app, especially after reinstalling the app, I am still considered a premium member and I cannot access the in app purchases so that I can downgrade.

I really want to sign up through the app because I have iTunes credit that I want to use, instead of giving my card direct to Crunchyroll.
Humms 
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Posted 12/12/16
Der Zoodirektor
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Posted 12/12/16

gotenks05 wrote:

Hello there.

I have been using Crunchyroll for a while as a premium member and really enjoyed, but I am looking to downgrade from Premium+ to just regular.

I signed up using iTunes and I went through and cancelled the auto renewal, which should have taken away my premium status, since yesterday was when it should have renewed, but when I log in to the iOS app, especially after reinstalling the app, I am still considered a premium member and I cannot access the in app purchases so that I can downgrade.

I really want to sign up through the app because I have iTunes credit that I want to use, instead of giving my card direct to Crunchyroll.


Fixed.
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Posted 12/12/16
Thanks got it to the right setting.
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