Post Reply Archeage Really Botched Its New Server Launch
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20 / M / Temple of Yaoiism
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Posted 12/13/16
Basically, the recipe for disaster here was delaying the server launch for 30+ hours because of difficulties, finally launching the server and getting a 2000+ que despite promising that the new servers would be able to handle the que and creating a second server to lessen the load of the new server.

This itself wasn't THAT bad. What's bad is that people were getting to the end of ques that take hours just to get disconnected, people in game were disconnecting and getting shoved to the back of ques of 2000+ people, but it can't get any worse, right?

Wrong, they brought down the servers for a hardware upgrade for the servers, I assume they upgraded it to windows 10 or something.

Either way, they took the servers down for a few hours to upgrade the hardware.

For a lot of people they were getting the message that the server was under maintenance, and therefore you can't even get into the que to get in, 12+ hours later of trying to fix the problem, they finally get rid of the issue.

But wait, there's more! Now people are disconnecting in the que every few minutes, so you have to spend those ques that take hours

Now people are having to do the cycle of:

get into game -> que up at the end of a 1500+ que -> get disconnected -> reboot game -> duplicate login information -> close game -> boot game up again -> reque at whatever position you moved up to -> repeat for however many hours necessary -> repeat every time you want to get into the game.

People used to be able to just que up and go do something for a couple hours while waiting, not anymore!

You can imagine why people are pissed at Trion for being incompetent, especially since they've done server launches in the past and said that there wouldn't be such issues this time.
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24 / M
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Posted 12/13/16 , edited 12/13/16
This makes warframe (bugframe?) seem tame... I was really considering playing Archeage again too...

]\'[
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27 / M / United States
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Posted 12/13/16
I hear the problems are exacerbated even more because of the fact that the game lacks an AFK timer, meaning people are leaving their machines running all day, effectively holding a spot for themselves on their server of choice when they're not even playing the game. It truly astounds me as to why some MMO's in the modern age don't have something as basic as a simple AFK timer.
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20 / M / Temple of Yaoiism
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Posted 12/14/16 , edited 12/14/16
Now there's a new problem where once you hit #1 in the que spot you don't get let in, it just stops and you don't get in the game.

Also they decided to stop posting updates on the situation after the game became unplayable.

They also stopped trying to fix anything, the 2000+ que lines are now only 500 because 3/4 of people either quit or know that trying to que up is pointless.
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