Post Reply Another Account Hacked
Ezelek 
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Posted 12/25/16
Got a ding whilst eating lunch with the family from Paypal saying that Crunchyroll had charged me 59.95 USD - Thought this was odd, my yearly sub renewed in September, and the payments are normally in AUD, not USD.

Logged onto my account to find this cheeky little bugger.

Note that this is neither my name, nor my address.

I've logged a support ticket (at least I believe I have, the zendesk system is not the most clear thing to use) - but I'm unsure if I should also dispute the payment at the paypal level.

Regards,
Posted 12/25/16
You should definitely contact PayPal, just in case

Also that 'name' hacked m8
Posted 12/25/16 , edited 12/25/16
Sorry but this shit is ridiculous now. Did CR had their Database hack or some shit? Because this is making me not want to have my information on the site now.
Der Zoodirektor
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Posted 12/25/16
Sorted out via ticket~
Der Zoodirektor
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35 / M / Germany
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Posted 12/25/16

TwinBlast wrote:

Sorry but this shit is ridiculous now. Did CR had their Database hack or some shit? Because this is making me not want to have my information on the site now.


No, nothing of that sort.
The thing is, criminals hunt for working Crunchyroll Premium accounts by scanning the credential dumps of hacked websites against our login with highly sophisticated attack tools which hide their activities. Customers of other subscription services, like Netflix, or Gaming services, like Origin, are being attacked like this as well.

The underlying issue is that many users use the same password on multiple websites. This makes it amazingly easy to take over multiple accounts a person owns by just getting access to a single of his accounts on some unrelated website.
There are people out there who use the same password for public Minecraft servers, their Crunchyroll account, their PayPal account, random game forums, their email accounts, ...
Ezelek 
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Posted 12/25/16
All sorted as shinryou said Thanks very much to the support staff that helped get this quickly.

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