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16012 cr points
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31 / M / Houston
Offline
Posted 12/25/16
I recently started using crunchyroll again after about a year absence and decided to renew my premium membership. I opened up the crunchyroll app on my Xbox One, no login prompt, and immediately purchased premium. This was about a week ago and today I logged on to my computer and saw that I didn't have premium membership.

I returned to my Xbox and noticed small differences in the Queues, so I logged out of the Xbox app and logged back in. This caused the app to mirror my account on the computer and was no longer premium. My guess is that someone else had logged into my Xbox crunchyroll app in the past year without my knowledge.

I was hoping that there could be some way for me to cancel or transfer the premium membership to my account? Unfortunately, I do not know the account that was logged into my Xbox, but I do have the credit card that was used to purchase the premium membership.
59650 cr points
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31 / M / Dallas, TX
Online
Posted 12/25/16

daviscd wrote:

I recently started using crunchyroll again after about a year absence and decided to renew my premium membership. I opened up the crunchyroll app on my Xbox One, no login prompt, and immediately purchased premium. This was about a week ago and today I logged on to my computer and saw that I didn't have premium membership.

I returned to my Xbox and noticed small differences in the Queues, so I logged out of the Xbox app and logged back in. This caused the app to mirror my account on the computer and was no longer premium. My guess is that someone else had logged into my Xbox crunchyroll app in the past year without my knowledge.

I was hoping that there could be some way for me to cancel or transfer the premium membership to my account? Unfortunately, I do not know the account that was logged into my Xbox, but I do have the credit card that was used to purchase the premium membership.


You'll need to /contact customer support. I'm not sure if they can transfer your premium membership, but they'll likely need to confirm PII details in private before anything can be done.
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