Post Reply Crunchyroll took another 7 dollars from me after 14 days of new subscription.
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Posted 12/28/16 , edited 12/28/16
Ok so i just got mail from paypal saying i just payed 6,95 usd to crunchyroll. At first i just thought that there was a delay in sending the mail. Then when i went into my paypal order hostory i noticed how i had payed once on the 14th and then now once on the 28th. Why would this happen? 7 dollars may not seem like a lot, but for students it can be. Seeing how my order history on crunchyroll doesn't say anything i will make use of my paypal order history for proof
https://screenshot.net/527mwh5
https://screenshot.net/9n8jgb5

I took a long break from anime, about a year and a half but i recently subscribed again as i had the urge to watch some anime. I will probably not continue with their service if they can't even keep their transactions in check. I recommend you to do the same.

Disclaimer: Bear in mind that i canceled my subscription before this happened about 3-4 days ago

EDIT: https://screenshot.net/p1n05c3 https://screenshot.net/drwq8hv
Der Zoodirektor
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Posted 12/28/16 , edited 12/28/16
You definitely have 2 accounts.

Send us a ticket to /contact so we can check this out.

The membership renewal on the account you are currently logged into was already canceled on the 25th. There was only a single charge on that on the 14th. Whatever led to the charge today is happening on another account.
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Posted 12/29/16
Due to some great supporting by a support member called tobias this issue has been solved
Der Zoodirektor
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Posted 12/29/16

Drazhoo wrote:

Due to some great supporting by a support member called tobias this issue has been solved


No problem, was happy to help.
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