Post Reply Got hacked, account gone, premium cost pulled from account.
3 cr points
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Posted 12/28/16
When I try to retrieve my password, it says there is no account with my email or username. Id like you to cancel the coming payments or get my account back/deleted. Im using the same details on this account as I did on my old one that got hacked, as far as I know, since the old email I got from you guys was put into spam and has been deleted. Ive never been hacked before on anything so I find this very disappointing.
30000 cr points
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84 / F / Bite the pillow.
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Posted 12/28/16

macpaac wrote:

When I try to retrieve my password, it says there is no account with my email or username. Id like you to cancel the coming payments or get my account back/deleted. Im using the same details on this account as I did on my old one that got hacked, as far as I know, since the old email I got from you guys was put into spam and has been deleted. Ive never been hacked before on anything so I find this very disappointing.

1.) Send a note directly to CR using their Contact Us form: http://www.crunchyroll.com/help?topic=contact

2.) Don't use the same password & user-name on multiple sites. Use a password manager such as Last Pass (https://www.lastpass.com/) to manage and generate strong, unique passwords for every site you log into.

Hope that helps. Good luck.
Der Zoodirektor
26121 cr points
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35 / M / Germany
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Posted 12/28/16

macpaac wrote:

When I try to retrieve my password, it says there is no account with my email or username. Id like you to cancel the coming payments or get my account back/deleted. Im using the same details on this account as I did on my old one that got hacked, as far as I know, since the old email I got from you guys was put into spam and has been deleted. Ive never been hacked before on anything so I find this very disappointing.


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