My account was hacked and my password was changed.
Posted 1/3/17 , edited 1/4/17
Hello.


My username was ngxd, but someone hacked into my account a few months ago and managed to change the email and the password from mine to theirs. I know the account is still active because it is signed in on my PS4, but I need to be able to reconnect my account to my email. I have email evidence dating from all the way back in 2012 up to the 29th of October 2016. I didn't use it often, but having something stolen from me like this feels awful. I planned to come back and binge watch JoJo's Bizzare Adventure, but now I can't even use my old account! Please get back to me on this, that account was with me for four years and the fact someone was able to change the email and password without me even knowing until I try to sign in is horrifying.
Posted 1/3/17 , edited 1/4/17
EDIT: I made this new account in order to report this, the email records for "ngxd" from last year and all 4 years before should show the same email as the one that is now attached to this account.
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Posted 1/4/17 , edited 1/4/17

Remy189 wrote:

Hello.


My username was ngxd, but someone hacked into my account a few months ago and managed to change the email and the password from mine to theirs. I know the account is still active because it is signed in on my PS4, but I need to be able to reconnect my account to my email. I have email evidence dating from all the way back in 2012 up to the 29th of October 2016. I didn't use it often, but having something stolen from me like this feels awful. I planned to come back and binge watch JoJo's Bizzare Adventure, but now I can't even use my old account! Please get back to me on this, that account was with me for four years and the fact someone was able to change the email and password without me even knowing until I try to sign in is horrifying.


While support staff might see this thread and be able to take care of things based on the info provided, to ensure that it gets attention you should contact customer support directly using the /contact form.
Posted 1/4/17 , edited 1/4/17
Ah, I posted this in the wrong forum! Gotcha, my mistake, I'll send the report, if that's the case. Thank you
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