Post Reply Site wont let me change payment settings or delete account
10005 cr points
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30 / M
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Posted 1/5/17
Like the title says, it pops up with an error message simply saying 'you can't do this' or incorrect password even though I know I'm entering it right. I'm just trying to make sure I don't get charged on the 14th like it says I'm going to.
One Punch Mod
98360 cr points
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F / Boston-ish
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Posted 1/5/17

gangl1234 wrote:

Like the title says, it pops up with an error message simply saying 'you can't do this' or incorrect password even though I know I'm entering it right. I'm just trying to make sure I don't get charged on the 14th like it says I'm going to.


You can't delete your account while your premium membership is still active, and normally when you cancel your membership it will be active until the end of the period you've already paid for.

You also can't remove your payment method while you still have an active membership that uses it. You might be able to add a new payment method then delete the old one.

As to your password, it's not impossible, if you are sure you aren't making a mistake, that someone else was able to access your account and change it.

I suggest that you contact customer support directly using the /contact form for assistance.
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