Post Reply Saying I'm not a premium subscriber when I am ?
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Posted 1/5/17
Please help!
Both on site and app it's saying i'm not a premium subscriber but on my app store subscriptions
It says i am until the 4th February and then it will renew again. I used money on giftcard to pay.
59752 cr points
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31 / M / Dallas, TX
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Posted 1/5/17

Gdetama wrote:

Please help!
Both on site and app it's saying i'm not a premium subscriber but on my app store subscriptions
It says i am until the 4th February and then it will renew again. I used money on giftcard to pay.


You should /contact customer support directly for billing issues.
Der Zoodirektor
26159 cr points
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35 / M / Germany
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Posted 1/5/17

Gdetama wrote:

Please help!
Both on site and app it's saying i'm not a premium subscriber but on my app store subscriptions
It says i am until the 4th February and then it will renew again. I used money on giftcard to pay.


You're not currently subscribed. Your latest renewal on iTunes failed. If they took money, please reach out to their customer service.
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