Post Reply NEED HELP ASAP MY ACCOUNT COMPROMISED
28143 cr points
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M / Indiana
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Posted 1/7/17
I went to log in today and i was getting no account found. I used the login with facebook i was able to get on BUT my email was changed and I can not change it back because i do not know the password now. Is there any way to contact support by phone or what can i do.. I have my payment information on here too.. please anyone help
Posted 1/7/17

fellpuppet wrote:

I went to log in today and i was getting no account found. I used the login with facebook i was able to get on BUT my email was changed and I can not change it back because i do not know the password now. Is there any way to contact support by phone or what can i do.. I have my payment information on here too.. please anyone help


The best option is to go through their Customer Service to get this sorted out. I have requested that a moderator shift this over to the site help sub-forum so that it can be properly addressed by a member of their team.
Dragon
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Posted 1/7/17

fellpuppet wrote:

I went to log in today and i was getting no account found. I used the login with facebook i was able to get on BUT my email was changed and I can not change it back because i do not know the password now. Is there any way to contact support by phone or what can i do.. I have my payment information on here too.. please anyone help


I moved this to site support in case a member of staff happens to be online, but the best way to deal with this is to email [email protected] from the address originally associated with your CR account.
28143 cr points
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M / Indiana
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Posted 1/7/17
i have emailed them too thanks for getting my post in the right place. i didnt knwo where to go etc. :{ i hope my paypal and all is not compromised too i have logged in there and changed all security info too
Posted 1/7/17

fellpuppet wrote:

i have emailed them too thanks for getting my post in the right place. i didnt knwo where to go etc. :{ i hope my paypal and all is not compromised too i have logged in there and changed all security info too


I know this might come up at some point in the discussion about this... use the following website to determine if your email address and/or "common password" was compromised in one of the bulk hacks recently:

https://haveibeenpwned.com/

While, admittedly, my own email was compromised (and a password that has always been my "throwaway" password for when I create an account) at some point and someone had logged into my account on CR as well.
28143 cr points
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M / Indiana
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Posted 1/7/17
o went there put remail in says atleast 2 so what do i do?
Posted 1/7/17

fellpuppet wrote:

o went there put remail in says atleast 2 so what do i do?


Make sure you're not using the same password on all sites.
You can use something like LastPass to store all of your passwords, hidden behind a rather complex one (instead of a "generic one"). You should also change your passwords if you do happen to use the same password on different sites.

I'm not a member of staff, so I'm unable to fix the Crunchyroll issue - just wait for a response from CR Customer Support after having done what MakotoKamui had suggested (to that, I know you've informed him that you have) or wait for a response from one of the staff members of Crunchyroll here (not just forum mods).
28143 cr points
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M / Indiana
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Posted 1/7/17
[email protected]! Thank you everyone and CR for FAST fix of the low life that took my account!! I owe you all thanks
5111 cr points
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34 / M / florida
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Posted 1/7/17
Or if anything happens just have them freeze your credit card at bank level if it gets turned on it will be shut down and traced
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