Post Reply $400 worth of Fraudulent charges from CR
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Posted 1/10/17
I submitted a ticket Friday with this complaint and have had no response. $400 worth of charges is no small issue. I need someone from CR to contact me and have my money refunded. I have supported CR for a long time and this is inexcusable business.

Thanks
Der Zoodirektor
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Posted 1/10/17

perryc07 wrote:

I submitted a ticket Friday with this complaint and have had no response. $400 worth of charges is no small issue. I need someone from CR to contact me and have my money refunded. I have supported CR for a long time and this is inexcusable business.

Thanks


This was already taken care of by one of my colleagues yesterday. All of the charges have been refunded. Your bank will likely take another 2-3 days to process the refunds.

Your password was likely stolen in one of the 3 breaches listed for your email at haveibeenpwned.com. You should change your password for everything you use online. Don't use passwords for more than one site.
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Posted 1/10/17
Shinryou,

Talk about a quick response. I appreciate the resolution. Glad it has been taken care of, I had simply not been notified.

Again, thanks for the response and PW's have been changed.
Der Zoodirektor
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Posted 1/10/17

perryc07 wrote:

Shinryou,

Talk about a quick response. I appreciate the resolution. Glad it has been taken care of, I had simply not been notified.

Again, thanks for the response and PW's have been changed.


I have removed all payment methods off your account that were not in use for a subscription. Also removed all devices authorized to use your account.
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Posted 1/10/17
You are awesome. Thanks again.
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