Post Reply What happened to me Premium?
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33 / M / L'Étoile du Nord,...
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Posted 1/13/17 , edited 1/13/17
I noticed yesterday that my Premium was disabled.

I think I made a thread about this issue two years ago, so there's something familiar going on here, but I feel it's necessary to ask for details about what's happening, especially since it still hasn't come back today.

My Premium is set up for an annual payment (or whatever it's called). Has the payment not occurred yet or something?

I guess the reason I'm inquiring is because I had a similar circumstance happen with my PlayStation®Network account. I know PSN and Crunchyroll are totally unrelated, but it makes me wonder if there's something wrong with my accounts, explaining why renewals aren't happening without little things coming up. Last I checked I didn't receive any messages saying that I need to renew my CR Premium, but since my Premium has been disabled for what I assume is over 24 hours, I can't help but feel that something's off. Surely I've got enough money to cover the renewal, but still.


Any help would be appreciated, preferably by CR staff. Thanks in advance.

EDIT/UPDATE
Damn; I made a typo. I meant to say "my Premium", not "me Premium". I keep making typos lately.
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61 / M / Earth
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Posted 1/13/17 , edited 1/13/17
For billing/account problems, you need to use the link to directly /contact support. The forums aren't the place to get resolution involving potentially sensitive credit card information. These are mostly for peer to peer help.
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33 / M / L'Étoile du Nord,...
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Posted 1/13/17 , edited 1/13/17

asharka wrote:
For billing/account problems, you need to use the link to directly /contact support. The forums aren't the place to get resolution involving potentially sensitive credit card information. These are mostly for peer to peer help.

Ah, my mistake. Thank you.
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