Post Reply A few suggestions from a new Premium User
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33 / M / Cowtown Canada
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Posted 1/14/17
For myself prior to Crunchy Roll it was streaming 100% of the time from less legitimate websites. I subscribed to CR Premium as I enjoyed the content, some of the streaming sites were not streaming some more obscure series and the ability to have what I believed to be a more reliable stream was worth the monthly fee in addition this would hopefully improve the fact that at least in some way a portion of the monthly fee works itself back into the hand of the anime studios.

I became a CR Premium subscriber because the amount of ads you were toss in the face of the free user was quite a bit. Everything else was window dressing, since then I have discovered some series that are Premium only that I quite enjoyed, but I did not know about them before being a Premium as such it did not affect my decision in becoming a subscriber.

I have been on CR for approximately 1 month. Here are my suggestions that would hopefully improve the appeal and increase the amount of people subscribing to Premium.

1. Fix your video player.

I have never had something crash or freeze on me as much as your video player has. And as the above paragraph mentions I was streaming from several different sites that were not getting a dime directly from me. Maybe look into using something other than Crash, I mean Flash.

2. Searching by Genre

I noticed this in general is terrible. A lot of things are not tagged as they should and the categories are just weird.

For example the series Berserk I feel is pretty Mature/Adventure/Action/Fantasy, yet it is not listed under any of those when I search by Genre. It possible could be on a lower page, but the damn thing keeps freezing when it tries to load more (see #3).

Additionally some categories are way too general such as Fantasy and Action, perhaps break down these categories into subcategories. Such as Dark Fantasy or Magic Fantasy.

Also adding more categories such as Horror/Gore would be helpful.

Just in general a redesign of the Genre search system is needed.

3. Website Traffic

I have noticed that certain days the website cannot handle the traffic and gives consistent errors of unable to handle load requests. You should have a fairly significant buffer on your limit of web traffic and your expected users to avoid these problems. This is just good business practices, if Amazon or Google gave you an error message every 2-3 pages you load during certain days, you would probably look for another website.

Maybe you are the only Anime streaming service out there today, but tomorrow is always another day and when a competitor comes into the market after your subscriber base, you "fixing" it then will not take the sour taste out of your subscriber's mouth and they will jump ship and if they do so will the content providers.

4. More Series Information

A main thing I would like to see is the incorporation of when a series is currently running, cancelled or unknown in a very clear spot on the Series Main page, even if it is just TBA or a generic "Winter 2017".

This would help as obviously some series are not renewed and I could remove them from my queue much easier. All this information is available from a Google search, but why am I being made to put in the extra effort to find this information from another source?

Additionally this would increase the exposure of your Simulcast service for Premium users.

5. Series Recommendations/Suggestions

It would be nice if, like Netflix, you had recommendations and suggestions based on my previously watched or currently in queue shows. It seems the "Viewers Also Liked" section is just your weekly plug of whatever Anime you are currently promoting. It is fairly useless. If I am watching Series like Tokyo Ghoul, Berserk, and Attack on Titan, you really should be suggesting new/lesser known series such as Drifters and Chaika - The Coffin Princess. These would be useful suggestions, not Dragonball Super, One Piece and Naruto Shippuden. Not to say that those are bad series, but they are obviously not what I would value as a suggested viewing.

I could be misunderstanding your Viewers Also Liked section, maybe it literally is just a place to plug your weekly series. If that is the case, look into making a recommendation section. Which would be much easier to do if you implement Suggestion #2.


Lastly I would like to let CR management know that if things do not progress forward at a reasonable rate, I would end up reverting back to my streaming services for the following reasons;

1. Appear to be only slightly less reliable than CR for server traffic.
2. Don't have ads and don't cost me anything.
3. Have the same video quality
4. They have a more reliable player.

I hope this does not fall on deaf ears or on a minion that will just simply brush it aside.
59746 cr points
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31 / M / Dallas, TX
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Posted 1/15/17 , edited 1/15/17


1. If you're using Windows 10 or Chrome, have you tried either:
- Windows Crunchyroll App: https://www.microsoft.com/en-us/store/p/crunchyroll/9wzdncrfj15t
- CR HLS Player: https://chrome.google.com/webstore/detail/cr-hls-player/aeajdeepnjjdekpbicjhfldagkjndjid
2. See #5 below
3. CR has been suffering a series of DDoS attacks, which has been affecting their website and app stability as of late.
4. Anime News Network is a great resource with an extensive anime encyclopedia: http://animenewsnetwork.com
5. CR partnered with Anime Planet to offer improved recommendations and tracking through their website: http://anime-planet.com
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33 / M / Cowtown Canada
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Posted 1/15/17
Thanks for the reply Eyeofpain, but I think you missed the point of the post.

1. I should not have to use alternate methods to not deal with a terrible default player. If I wanted to I would use Kodi TV and just stream through there.

3. Didn't hear about this, but these DDoS attacks seem to come during peak hours (like Saturday nights) and yes if I was attacking I would do it at those times to increase the severity of those attacks. But I am fairly sure many other websites suffer from similar issues and in all honesty I do not know a fix for this as it is beyond the depth of this post. Thank you for the information.

2., 4. & 5. Missed the point that if I am coming to CR (and paying), I shouldn't need to visit other websites to get this sort of information. If they have partnered with them, it would be best if there was some sort of integration into the website that does not require me to go offsite to obtain this information. If I am paying a company to provide me with a service it is not my job to search and look for this information that is relevant to maintaining my subscription. If I "run out of series" to watch on CR, then I would cancel my subscription.

However, I am not saying that the recommendations, searching by Genre or the information is part of that service currently, but I think it should be. This would improve the CR experience in general while ensuring that the subscriber is not running out of options and likely would not take a whole lot of coding, as the recommendations would run off of the Search by Genre and the Genre is just a revamp of the series database to better "tag" series. As for the information this is a simple edit to a series when new information comes out, could be done once a week by one person in the office in the matter of an hour.

Yes I know it sounds "lazy", but I when I was not paying I took this extra work of looking for series and researching release dates as part of the "free experience". I would just suggest to CR that they look at their major competitors in the streaming industry compare to them. I cancelled my subscription with Curiousity Stream because their player was terrible and they were very similar with their lack of function, they concentrated more on marketing their service rather than improving their service. This is the downfall of many companies in general, not that I am saying CR is going to close up shop anytime soon, but they are likely under performing with their subscription base due to some of these issues.
59746 cr points
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31 / M / Dallas, TX
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Posted 1/15/17

Minotaur2k wrote:

I would just suggest to CR that they look at their major competitors in the streaming industry compare to them. I cancelled my subscription with Curiousity Stream because their player was terrible and they were very similar with their lack of function, they concentrated more on marketing their service rather than improving their service. This is the downfall of many companies in general, not that I am saying CR is going to close up shop anytime soon, but they are likely under performing with their subscription base due to some of these issues.


If you're trying to compare CR to a streaming service like Netflix, there's a world of difference between the two, and 80+ mil monthly active users versus ~800,000 subscribers is just one of them.

You might find this article an interesting read: http://www.forbes.com/sites/laurenorsini/2016/01/13/crunchyroll-leads-by-example-the-future-of-streaming-video-is-niche/
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28 / M / Ontario
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Posted 1/16/17
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