First  Prev  1  2  Next  Last
What Would You Do If You Are Not Happy With The Service ?
4456 cr points
Send Message: Send PM GB Post
Offline
Posted 1/15/17 , edited 1/16/17
https://consumerist.com/2017/01/13/angry-customer-drives-suv-into-t-mobile-store-keeps-destroying-stuff/

http://video.palmbeachpost.com/Video-SUV-plows-into-TMobile-store-video-Daniel-Santos-31852178?playlistId=15154


Woman drives SUV into T-Mobile store
https://www.youtube.com/watch?v=WPZwqrMdAzc

i guess this is how people are now a day.. entitled/spoiled....

instead of taking it to social media, yelp, BBB, google reviews, etc.. she's doing a Drive thru


1274 cr points
Send Message: Send PM GB Post
29 / M / Kansas, USA
Offline
Posted 1/15/17 , edited 1/16/17
Well, I certainly wouldn't drive my vehicle into their building. That's a bit of an extreme tantrum and a lot more costly than whatever losses she incurred. I've browbeat certain companies into reaching a fair compromise, but I do try to be polite in pointing out where they have erred and what their responsibilities are as a company. If a store misprices an item on its display tag and it rings up differently at checkout, I do... kind of intimidate... them into selling it at the display price. If the store doesn't honor their contract--such as a merchant warranty--I take it over their heads. First and foremost, they are businesses, and they don't like to give themselves a bad reputation.
Posted 1/15/17 , edited 1/16/17
I'm not easily disappointed in service. As long as it works, I normally don't mind.
I'm the type that won't really return a coffee/meal if it's wrong, as long as it's not bad. I'm a sucker for iced coffee in some fashion or another; a frequent mistake is that the barista at a local place will end up making it a hot drink. What do I do? I simply wait for it to cool down before drinking it - I'm patient and the local place is usually significantly busier than something like Starbucks (so why burden them when they're doing their job?).

As for services like you mentioned, I would just politely point out where the error is and attempt to correct it. For example, I ended up having an issue with (surprise) T-Mobile when they started the whole "T-Mobile ONE" plan. They automatically switched me over to said program when I was on the "high tier/outdated" plan of unlimited data. I went into the store and had a brief conversation with the sales representative, explained that I understand why they did it and that I would prefer not to be on it. After listening to her sales pitch for about 20 minutes, I corrected her again and stated that I wanted to be placed on the old plan (despite it costing more). Her manager came out to confirm what I wanted, for the third time, and it was sorted.

All I have in life is time, no point in being impatient nor being pissed off for such trivial things.
62379 cr points
Send Message: Send PM GB Post
29 / M
Offline
Posted 1/15/17 , edited 1/16/17
My typical modus operandi would be to switch companies, bitch about their service to people that I know, and if I'm feeling generous, provide some feedback to the company.
51875 cr points
Send Message: Send PM GB Post
27 / M
Offline
Posted 1/15/17 , edited 1/16/17
First thing I would do is call the serice provider to sort stuff out, see what my options are. If all else fails, Disconnect from said service. Leave some negative feedback if I really was mad at the service overall.
1792 cr points
Send Message: Send PM GB Post
24 / M / Spokane, Washingt...
Offline
Posted 1/15/17 , edited 1/16/17
Well, I use to have Centurylink internet for 20 bucks a month. However, after 7 months of it, I was so sick and tired of the shit performance, I stopped paying them, switched to Comcast for double the price, and never canceled my Centurylink service.

Needless to say, after a year, I now got a letter in the mail for a $120.26 debt collection agency. Got the 120 on the letter, and I will wait as long as possible before paying. And I'll purposely forget a penny just to spite them. If I can find a way to not pay them without going over 120, I'd do that too. But lawyers are expensive and time consuming man.

20 buck internet gives you perma 1000 ping on any video game, and any video service online is unwatchable garbage.
40 buck internet gives you 10 megs, but more importantly, actually works as intended.
6237 cr points
Send Message: Send PM GB Post
21 / O / US
Offline
Posted 1/16/17 , edited 1/16/17
Honestly, I don't seven say/do anything unless it severely inconvenience me because that's how much of a passive lil bitch I am.
4456 cr points
Send Message: Send PM GB Post
Offline
Posted 1/16/17 , edited 1/16/17

Spartan-052 wrote:

First thing I would do is call the serice provider to sort stuff out, see what my options are. If all else fails, Disconnect from said service. Leave some negative feedback if I really was mad at the service overall.



some companies will not care about Yelp or Google reviews anymore

they created their own review page now aday.. mostly of good reviews.. since it'stheir own review page they can delete all the negative reviews and keeping the positive ones.


if i have problem with a company. i'll talk it out first with whoever i'm dealing with.. and if i still can not get anything done.. i'll go corporate.. usually a formal complaint to BBB will get you someone from corporate..

i had to do it with Toyota

i got a recall letter about the brakes on one of our cars.. i called the number provided and was told that they will call me back within 24 hours.. weeks went by and after 3-4 attempts .. i was ticked..

i sent a complaint to BBB and also stated that if we are involved in a car accident and if it's because of the brakes .. i'll sue them (Toyota) for liability.

Their general sales manager called me the next day after the complaint.. got me in to fix the brakes the next day even provided free rental.


Humms 
12919 cr points
Send Message: Send PM GB Post
25 / M / CAN, ON
Offline
Posted 1/16/17 , edited 1/16/17
Fool me once shame on you, fool me me twice shame on me.

Fool me three times.... ok now you're officially that guy.
12145 cr points
Send Message: Send PM GB Post
20 / M / Winnipeg, MB.
Offline
Posted 1/16/17 , edited 1/16/17
You think that shit is bad? Wait until you see what some motherfuckers do when dissatisfied with airplane service.
21213 cr points
Send Message: Send PM GB Post
36 / M / SoFlo
Offline
Posted 1/16/17 , edited 1/16/17
I saw this video a couple days ago and of course it's Florida.

She was upset because it was her birthday and her phone was cracked and she wanted a new one. Hence driving her car through the store where there were 2 young children inside. Dumb bitch lost her right to own a cell phone at that point.
14031 cr points
Send Message: Send PM GB Post
☆Land of sweets☆
Online
Posted 1/16/17 , edited 1/16/17

later told police that the store wouldn’t give her a new phone even though she had insurance.


lady: "I want a new phone, it's my birthday"
staff: "grats, but we don't really give phones away as a birthday gift. i can give you a cookie though."

lady: "but i have insurance!"
staff: "ma-am. that's car insurance. and it's expired"

lady: "horrilbe customer service!" *walks out
staff: "well that was something. she's upset, but it's not like she's going to drive her car here and destroy everythi-"

*sound of broken glasses*
staff: "...?!?!?!"

lady: "can you give me my new phone now?!"
staff: "maam, you just destroyed all our phone inventory."
4456 cr points
Send Message: Send PM GB Post
Offline
Posted 1/16/17 , edited 1/16/17

zangeif123 wrote:

I saw this video a couple days ago and of course it's Florida.

She was upset because it was her birthday and her phone was cracked and she wanted a new one. Hence driving her car through the store where there were 2 young children inside. Dumb bitch lost her right to own a cell phone at that point.


when i read into it..

she has insurance on the phone..

i guess someone decided that i should get a new cellphone for my birthday because i have insurance on the phone !

probably didn't bother reading the fine print..

the insurance provided for cellphones are often from Asurion.. i know this company well.. they are one of our clients. have been a client with us for many years..


due to fraud claims and the rising cost of smart phones.. you will have to pay a high deductible to get a new phone (IF your claim was approved)-- they will also limit the number of claims per customer.. and can also deny to provide insurance for those who committed fraud before..

some people made it so obvious that it's pretty funny to listen to when they are giving you some bogus story while filling a claim

-- like buying 6-7 new iphones 2-3 months ago and then traveled over season and all of them were stolen.. these smart phones will fetch a pretty high price in Asia..


so $180+ deductible to get a new phone vs $400-$600 (each) profit from selling them overseas.. they still making huge profits for each phone..

this is the classic case of insurance fraud-- i guess people forgot that they provided their social security when they signed up for their phone plan?
2055 cr points
Send Message: Send PM GB Post
33 / F
Offline
Posted 1/16/17 , edited 1/16/17
Hm... Whatever I would do if I was not happy with the service, it would not be good. If I was unhappy with a fancy restaurant, I would make a reservation there again and dump a bunch of bug larva in the restaurant while waiting for the meal. That kind of thing.
38099 cr points
Send Message: Send PM GB Post
32 / M
Offline
Posted 1/16/17 , edited 1/16/17
Wasn't there some guy a while ago that went into an Apple store and just started smashing all the products because he was angry?

Personally, if I'm not happy with the service I'll stop doing business with them. If I'm really not happy with the service, I'll speak to management and tell them exactly why I'm not happy with them and won't be doing further business with them.

I'll then cheerfully bad-mouth them as a business whenever its relevant and might cost them a customer. Because they deserve it, the stupid pricks.
First  Prev  1  2  Next  Last
You must be logged in to post.