Post Reply Can't Get Premium
20003 cr points
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Posted 1/17/17
Hello,

I am trying to renew my premium since I got a new card from last year. However, it keeps saying this, "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member."

I have already tried this link http://www.crunchyroll.com/en/premium_comparison as well as this one http://www.crunchyroll.com/premium_pick_plan?membership=premium and it still gives the same error message. I also deleted the new card I inputted and put it in again and it still gives that same error message.

Thanks for the help!

7608 cr points
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Posted 1/17/17
From what I recall there is some issues with credit cards at the moment so my only advice is the contact support directly.
Der Zoodirektor
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35 / M / Germany
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Posted 1/17/17

ageman225 wrote:

Hello,

I am trying to renew my premium since I got a new card from last year. However, it keeps saying this, "Sorry, you are ineligible because you already had a free trial or are currently a Premium Member."

I have already tried this link http://www.crunchyroll.com/en/premium_comparison as well as this one http://www.crunchyroll.com/premium_pick_plan?membership=premium and it still gives the same error message. I also deleted the new card I inputted and put it in again and it still gives that same error message.

Thanks for the help!



Should work again in ~24 hours. The cancellation due to the previous failed payment is still processing.
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