Post Reply unable to change payment settings
ze-sid 
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Posted 2/2/17 , edited 2/2/17
Hi y'all, I don't know if you guys already stumbled upon this one. I'm trying to change my credit card setting for my premium account, but for somewhat reason I keep getting an error page. is there a email or something I can refer to contact the admins?

Thanks and good watchin'
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Posted 2/2/17 , edited 2/2/17
i think this would be a better section to post about your problem

http://www.crunchyroll.com/forumcategory-391022/site-support-minor-questions

Dragon
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Posted 2/2/17 , edited 2/2/17

ze-sid wrote:

Hi y'all, I don't know if you guys already stumbled upon this one. I'm trying to change my credit card setting for my premium account, but for somewhat reason I keep getting an error page. is there a email or something I can refer to contact the admins?

Thanks and good watchin'


Sorry I can't help as a mod.. I put this in the support section in case someone who can help sees it, otherwise using /contact is probably your best bet.
zuzma 
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Posted 2/2/17 , edited 2/2/17
I had auto payment setup and it was working fine for two years till it stopped accepting my card for some reason. So i ended up using paypal instead with the same card with no problems at all, not sure what's up with that

Edit: oh if you're getting an error page it usually goes away in a day or two. I had that problem too
ze-sid 
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Posted 2/2/17 , edited 2/2/17
Thank you, I just send a message, I'll keep updated on results
zuzma 
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Posted 2/2/17 , edited 2/2/17
Cool! Hope you get your account working properly again
Der Zoodirektor
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Posted 2/3/17 , edited 2/3/17

ze-sid wrote:

Hi y'all, I don't know if you guys already stumbled upon this one. I'm trying to change my credit card setting for my premium account, but for somewhat reason I keep getting an error page. is there a email or something I can refer to contact the admins?

Thanks and good watchin'


Is it working again? The automatic cancellation after payment failures takes about 24 hours to process.
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Posted 2/3/17 , edited 2/4/17

ze-sid wrote:

Hi y'all, I don't know if you guys already stumbled upon this one. I'm trying to change my credit card setting for my premium account, but for somewhat reason I keep getting an error page. is there a email or something I can refer to contact the admins?

Thanks and good watchin'


The mods are aware of the situation. This problem has been ongoing for 2 months now. I would not hold your breath about getting it fixed either. Right now the only thing that works is paypal.
Der Zoodirektor
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Posted 2/4/17 , edited 2/4/17

Kira0309 wrote:

The mods are aware of the situation. This problem has been ongoing for 2 months now. I would not hold your breath about getting it fixed either. Right now the only thing that works is paypal.


It is not the same issue you had.
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